THE ROLE

Our New York hospitality team is the face of Mint House serving a frictionless experience to our guests. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

Open availability to work morning & evening shifts is required. 

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality

Hourly Rate: $28.00 USD