Description

Organization Overview:

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview:

The Resident Service Coordinator position helps ensure housing stability and independence for Veterans who are living at MACV properties. ?The position will be focused on providing assistance, support, and basic skill training to tenants at MACV properties to help ensure their housing stability and independence.? ?

Coordinates Supportive Housing Services

• Serves as main liaison between Tenant, MACV Case Managers and MACV Property Management team at multiple housing sites. 
• Develop and maintain a local community resources directory to assist residents in sustainable housing. 
• Monitor overall program delivery and site-specific operations to maintain consistency, coordination, and integration of services. 
• Serves as the main liaison with community partners and neighbors of MACV properties. 
• Provides case coordination for residents with internal and external partners. 

Assists in navigating the housing application process for potential residents and referral sources

• Determining eligibility and assisting in gathering required documentation.
• Coordinate screening and application process with Property Management and residents to ensure fair housing requirements are met.
• Attend lease signings and move-in's.
• Provides a services orientation to the building and supportive services programs. 

Collaboration to increase Housing Sustainability

• Meet with each resident (individual or group) within 30 days of move-in to assure resident understanding of lease, handbook, and house rules. 
• Conduct a meeting with residents to review their understanding of the lease, handbook, and house rule within 30-days of moving in.
• Works collaboratively with residents, property management staff, and other MACV departments to fully resolve lease adherence concerns/housing risk, sustainability challenges, and minimize lease terminations. 
• Develops, implements, and monitors written agreements for resolving housing risk with residents. 
• Assists residents with preparations for unit inspections and re-certifications. 
• Mediates disputes between neighbors and/or between residents and property management. 
• Participates effectively as a collaborative member of a coordinated property management/ services team.? 

Requirements

Minimum Requirements

• Associate degree in related field or at least three years’ experience in a related field. 
• Knowledge of local social service programming and resources 
• Two or more years of experience implementing human service programs focused on ethnically, socially and/or economically diverse populations. 
• Excellent interpersonal, verbal, and written communication skills. 
• Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, criminal backgrounds and languages. 
• Experience utilizing MS Office and web-based programs to enter data and documentation.
• Provide proof of a current and valid driver’s license issued in the state of residency. 
• Ability to travel between MACV sites to meet with clients and/or partners.
• Have or be willing to obtain adequate automobile insurance and have a reliable vehicle.
• Meet the company Motor Vehicle Record (MVR) criteria. 

Preferred Requirements

• Bachelor’s Degree in social work, human services or similarly related field. 
• Knowledge and experience with supportive housing funding streams including LTH, Section 8 and HUD VASH. 
• Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness. 
• Knowledge of Veterans culture and Veterans benefits. 
• De-escalation and crisis intervention skills. 

Physical Requirements

• Ability to sit for extended periods of time. 
• Ability to lift, carry, push and/or pull up to 50 lbs.