Minivasive Pain and Orthopedics is Hiring an Intake Manager Near Houston, TX
Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence. Minivasive Pain and Orthopedics is seeking for an Intake Manager to add to our growing team. The Intake Manager is responsible for collecting and completing new patient referrals, inputting new patients, processing LOP's, scheduling patient consultations, and communicating with attorneys and physicians regarding patient statuses. This position is responsible for overseeing the department's performance and productivity and keeps management updated on team performance, communicates company goals, updates, and deadlines to team. ESSENTIAL FUNCTIONS:
Monitor and reinforces policies, procedures and ethical conduct
Maintain department/team productivity and follows up, as needed
Oversee day-to-day operations
Review and approves employee timesheets
Recognize high performance and discover training needs; provides timely feedback
Report employee relation issues/conflicts to management
Communicate company goals, expectations, updates, and/or deadlines timely
Review the team's weekly list and emails for accuracy and consistency
Organize and coordinate new hire training
Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
Verify all authorizations have been obtained prior to scheduling for appointment
Requesting LOP and ensuring that the verifications department has verified and updated the patient information in regard to insurance benefits and responsibility
Collect new patient referrals and updates corresponding referral log
Manage filing and record keeping activities
Updates daily log for all patients' office visits
Create new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness
Schedule and reschedule patients' initial consultations as necessary
Refer scheduled patient to appropriate physician and office clinic
Inform and provide patient with necessary information and instructions prior to appointment date
Ensure that the correct address is given with date and time of appointment
Notify necessary parties and providers concerning no show and/or noncompliant patient's
Follow-up with new patient on a regular basis to schedule/re-schedule for initial consultation
Take telephone messages and provides feedback and answers to patient/physician
KNOWLEDGE, SKILLS, AND ABILITIES:
Decision-making skills
Excellent communication and leadership skills
Organizational and time-management skills
Knowledge of administrative and clerical procedures and systems such as word processing, managing files andrecords, and other office procedures and terminology
Knowledge of computer and relevant software applications
Strong attention to detail: being careful about detail and thorough in completing work tasks
Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
Ability to maintain effective and organized systems to ensure timely patient flow
Excellent, polished patient interaction skills. Ability to communicate professionally with patients
Exceptional customer service and phone etiquette
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical
Energetic with a desire to learn and develop new skill
EDUCATION AND EXPERIENCE:
High School Diploma or GED
Five (5) years of experience in a clinical setting
BENEFITS OFFERED:
3 Medical Plans
2 Dental Plans
1 Vision Plan
Employee Assistance Program
Short and Long-Term Disability Insurance
Basic and Voluntary Life with AD&D Plan
401(k) with a 2-year vesting
PTO Holidays
Please visit our website for more information: https://minivasivepain.com/ Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.