130 Customer service advocate Jobs in Columbia, SC
Mindlance is Hiring a Customer service advocate Near Columbia, SC
Job Title : Claims Customer Service Advocate
Job Location : Columbia, SC
Zip Code : 29201
Top 3 / 5 Skills :
- Customer Service
- Inbound / outbound call
- Data Entry
- Claims processing
Job Responsibilities
Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
Performs research as needed to resolve inquiries. Reviews and adjudicates claims and / or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
45% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
45% Examines and processes claims and / or non-medical appeals according to business / contract regulations, internal standards and examining guidelines.
10% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution.
Identifies and reports potential fraud and abuse situations.
Customer Service Advocate
Job Requirements
- Required Skills and Abilities : Good verbal and written communication skills. Strong customer service skills.
- Good spelling, punctuation and grammar skills.
- Basic business math proficiency.
- Ability to handle confidential or sensitive information with discretion.
- Required Software and Other Tools : Microsoft Office. Work Environment : Typical office environment.
- Required Education : High School Diploma or equivalent
- Required Work Experience : 2 years of customer service experience including 1 year claims or appeals processing OR Bachelor's Degree in lieu of work experience.
Last updated : 2024-06-01
Job Summary
Full Time
Business Services
$35k-45k (estimate)
04/30/2024
09/01/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Related Companies
About Mindlance
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Customer service advocate include Customer Service, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service advocate positions, which can be used as a reference in future career path planning. As a Customer service advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advocate. You can explore the career advancement for a Customer service advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.
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