Job Title: Plaza Security 

Class: Part-Time

Reports to: Security Services Supervisor,

As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.

The Milwaukee Bucks are looking for dedicated people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent; it all begins with YOU! #FearTheDeer 

Summary: 

Plaza Security provides guests with a positive experience and is responsible for the day-to-day physical outdoor security and protection of the Fiserv Forum, Plaza, employees, guests, and property of the Arena. Provide discrete security at all entrances to the Arena, outdoor tents, and property within the Plaza; ensure that the Arena and surrounding property remain intact and undamaged.

Responsibilities

• Interact with guests, vendors, and employees in a courteous and professional manner; assist with crowd control inside and outside premises; welcome guests, provide assistance and direction for arena services, and answer any questions guests may have.
• Work assigned position in or around the Plaza, parking structure during all scheduled events and Deer District Property; conduct rounds of the area to keep unauthorized individuals away from the performers and out of the restricted areas; assist departments with any security related issues.
• Make sure all Arena policies and procedures; this regularly involves approaching violators and communicating with them on a one-on-one basis; warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Inspect equipment, bags and all other items that are carried into the Plaza; use a hand-held detection tool to detect weapons and other prohibited items on patrons.
• Monitor guests to ensure compliance with organizational expectations for guest and employee behavior before, during and after an event; handle any disturbances or problems that arise during events or at the facility; if necessary, escort disruptive individuals to security office and/or off the premises.
• Document all safety and medical incidents; meet with law enforcement officials on and/or off the premises; record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use by supervisory staff.
• Control unusual circumstances and events during fire, storm, riots, and other emergencies; implement the Emergency Preparedness Plan when necessary; alert management to safety concerns inside or outside of the facility.
• Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.

Qualifications

• Work effectively with large crowds and handle difficult guest/event situations in a professional manner.
• Must be willing to work outside for all scheduled events in all weather conditions (rain, heat, sleet, snow, wind, etc.).
• Effectively and calmly interact with angry or emotional guests and/or employees during intensely aggravated circumstances.
• Effectively handle crises and work under pressure without loss of composure.
• Ability to memorize, recollect and quickly retrieve relevant information.
• Must maintain a neat, clean, and well-groomed appearance at all times.
• Strong decision-making skills
• Comprehend and follow instructions and take directions from supervisor and managers.
• Read, understand, and process routine information in written form.
• Ability to stand for extended periods of time (4-5 hours) at a time.
• Maintain a commitment to the Company’s goals and objectives.
• Must be able to work independently.
• Ability to work effectively in a team.
• Ability to maintain patron, employee, and company confidentiality.
• Experience with portable radio and paging systems.
• Strong communication skills
• High school diploma or equivalent
• Prior customer service experience in a public setting
• Previous law enforcement, security or military experience preferred.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check and drug screening. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.