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Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits:
- Base salary plus commission structure
- Total compensation ranging from $110,000 to $150,000 per year
- Paid semi-monthly
- Health insurance benefits
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles and services
Responsibilities:
- Manage and supervise a team of service technicians and support staff
- Maintain a high level of customer satisfaction by ensuring timely and efficient service
- Monitor and improve the department's profitability by analyzing and controlling expenses
- Develop and implement strategies to increase service department revenue
- Review and approve service estimates and invoices to ensure accuracy and fair pricing
- Oversee inventory management and ordering of parts and supplies
- Ensure compliance with safety and environmental regulations
- Train and mentor service department employees to achieve individual and team goals
- Create and maintain a positive work environment and promote teamwork
- Handle customer escalations and resolve any service-related issues
- Stay updated on industry developments and trends to identify opportunities for growth and improvement
Requirements:
- At least 5 years of experience in an automotive service management role
- Proven record of success in managing a profitable service department
- Excellent leadership, coaching, and communication skills
- Strong knowledge of automotive repair and maintenance
- Familiarity with dealership software and systems
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making abilities
- High school diploma or equivalent (college degree preferred)
EEOC statement:
Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.
Full Time
Retail
$86k-117k (estimate)
04/15/2024
05/13/2024
millsautogroup.comindex.htm
COLUMBIA, SC
25 - 50
Private
DAMIAN MILLS
$10M - $50M
Retail
The job skills required for Automotive Service Manager include Customer Service, Leadership, Communication Skills, Problem Solving, Decision Making, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Service Manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Automotive Service Manager job description and responsibilities
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Career tips from people on Automotive Service Manager jobs
The automotive service manager should be a person that can concentrate on a number of different things simultaneously.
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an automotive service manager juggles two roles at once.
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