CAPITAL is seeking a highly motivated and customer-focused individual to join our team as an Automotive Quick Lane Service Advisor. As the first point of contact for customers utilizing our Quick Lane service, you will play a crucial role in ensuring a positive and efficient service experience. The ideal candidate should possess excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service.

Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!

Automotive Quick Lane Service Advisor Compensation & Benefits: 

• Competitive Pay
• Health Insurance 
• PTO 
• 401(K) 

Automotive Quick Lane Service Advisor Responsibilities: 

• Greet customers in a friendly and professional manner
• Listen to customer concerns and questions regarding their vehicles
• Provide accurate and detailed information about Quick Lane services
• Perform vehicle inspections and recommend necessary services based on manufacturer guidelines and customer needs
• Schedule service appointments and manage the Quick Lane service queue efficiently
• Coordinate with technicians to ensure timely completion of services 
• Stay updated on the latest automotive technologies and Quick Lane service offerings
• Collaborate with other team members, including technicians and support staff, to ensure a seamless customer service experience
• Other duties assigned

Automotive Quick Lane Service Advisor Requirements: 

• Previous experience in automotive service advisory role preferred
• Strong communication and interpersonal skills
• Knowledge of automotive systems and maintenance procedures
• Ability to multitask and work in a fast-paced environment
• Computer literacy, including familiarity with service management software
• Excellent problem-solving skills and attention to detail
• Ability to work flexible hours, including weekends
• Must be able to pass a pre-employment background check 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.