Collections Specialist

Milliner & Associates, LLC is one of Indiana's finest Accounting, Finance, Human Resources, Administrative and Customer Service staffing firms.
As specialized recruiters, we conduct searches for every imaginable accounting, finance, human resources, administrative and customer service function at every level. We distinguish ourselves with the one-on-one relationships we develop with everyone we serve. Our past and future growth is as strong as the partnerships we build with our candidates and clients.

Our clients are currently in need of experienced Collections Specialists to add to their organizational needs. These opportunities are full-time. These positions can be temporary and temporary to hire.

A Collections Specialist plays a crucial role in managing and recovering outstanding debts from customers. This position involves effective communication, negotiation skills, and a firm understanding of debt collection processes. The primary goal is to recover overdue payments while maintaining positive customer relationships and adhering to relevant regulations.

Collections Specialist Essential Functions:

• Contacting Debtors:
• Initiate contact with customers who have overdue payments via phone, email, or written communication.
• Communicate professionally and empathetically to understand reasons for non-payment.
• Negotiation and Payment Arrangements:
• Negotiate payment plans and settlements with debtors based on their financial situations.
• Provide clear and accurate information about payment options and terms.
• Documentation and Record-Keeping:
• Maintain detailed and up-to-date records of all communication and negotiations with debtors.
• Document payment arrangements and any changes to the account status.
• Compliance:
• Ensure compliance with debt collection laws and regulations.
• Stay informed about legal requirements and industry best practices.
• Customer Service:
• Handle debtor inquiries and concerns with professionalism and courtesy.
• Provide clear explanations of outstanding balances, fees, and the consequences of non-payment.
• Skip Tracing:
• Conduct skip tracing activities to locate debtors who may have changed contact information.
• Utilize various tools and databases to gather accurate debtor information.
• Continuous Improvement:
• Identify and recommend process improvements to enhance the effectiveness of the collections process.

Qualifications:

• High school diploma or equivalent; some college education may be preferred.
• 1 years of experience in debt collection or a related field.
• Proficient in Microsoft Office and familiarity with debt collection software and CRM systems.
• Strong negotiation and communication skills.
• Detail-oriented and excellent organizational skills.
• Ability to handle stressful situations and meet collection targets.
• Ability to work with individuals in difficult financial situations with empathy.

Job Types: Full-time, Temporary, Temporary-to-Hire

Job Types: Full-time, Contract, Temporary

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person