Customer Success Manager at Millard Roofing

About Millard Roofing:

Millard Roofing stands at the forefront of commercial and residential property restoration, setting industry standards and distinguishing itself as a beacon of excellence and innovation. Our dynamic work environment celebrates the growth and development of our team members, fostering a culture where everyone can reach their highest potential. If you're seeking an escape from the monotonous corporate life and desire a role where your contributions are valued beyond mere numbers, Millard Roofing offers a welcoming work environment.

Role Overview:

We are currently in search of a talented full-time Customer Success Manager dedicated to elevating our customer experience. This pivotal role involves meticulously managing the customer journey to ensure absolute satisfaction with our services and fostering a proactive, technical support environment. Your mission will be to enhance customer loyalty and advocate for our brand, ultimately driving our growth through positive word-of-mouth and ensuring efficient follow-through on administrative tasks.

Responsibilities:

• Mastery over our integrated systems for seamless communication with customers, vendors, and subcontractors.
• Innovate and enhance operational systems and processes, implementing these improvements firm-wide and developing comprehensive training materials for team members and new hires.
• Engage in continuous refinement of our workflow and processes, ensuring optimal capacity and the delivery of superior quality support to our clients.
• Champion the customer cause, from initial engagement through project completion, to amplify customer satisfaction and value realization.
• Generate insightful reports and dashboards to track and enhance job effectiveness and customer satisfaction.
• Foster a culture of feedback and continuous improvement, leveraging technology to streamline communication between departments.

Requirements:

• Demonstrable expertise in CRM systems.
• Fluent English communication skills.
• A team-focused, positive attitude.
• Microsoft Office

Experience:

• A proven track record of initiating and driving successful change in small to medium-sized businesses transitioning to standardized processes.
• Comfortable in a dynamic start-up environment.
• Experience in leading teams towards continuous improvement, with a focus on process development and knowledge sharing.
• Development of educational resources like FAQs for both internal teams and customers.

Software Proficiency:

• Microsoft Office Suite (Word, Excel).

Position Details:

• Full-time position.
• Competitive Base Salary.
• Comprehensive benefits package including 401(k) matching, and health insurance stipend.
• Office location-based work environment with a Monday to Friday schedule.

Ideal Candidate Profile:

• Reliable, with a preference for a structured approach over spontaneity.
• Enjoys engaging with people and thrives in team settings.
• Adaptable and receptive to frequent changes in direction.
• Motivated by challenges and driven to achieve even in the face of potential failure.

Join our team and be a part of Millard Roofing’s legacy of success and innovation.

Visit our website at www.millardroofing.net to learn more.

SOFTWARE

You should be familiar with the following:

• Microsoft Office
• Word;
• Excel;

*Millard Roofing is a drug and smoke free environment.*

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 4 years (Required)

Work Location: In person