1 Business Technology Success Specialist Job in Omaha, NE
Right At Home is Hiring a Business Technology Success Specialist Near Omaha, NE
- Do you have strong problem solving skills?
- Are you a critical and analytical thinker?
- Do you enjoy working in a fast paced environment?
- Is managing multiple priorities something you excel at?
- Are you service minded and customer service focused?
- Consistently upholds and demonstrates the Right at Home core values: Authentic, Accountable, Collaborative, Integrity and Approachable
- Develop and maintain a thorough working knowledge of company-sponsored software applications and their databases
- Review weekly reports for accuracy and determine action for any non-reporting or under-reporting locations.
- Stay abreast of platform enhancements, bug fixes, enhancement requests and support issues
- Support new Franchisees with initial QuickBooks company file setup, overview of operational procedures, and review of best practices
- Resolution of technical support issues
- Monitor all applications for critical enhancements and complete necessary training in order to provide relevant support to users
- Test new releases of application features
- Assist new offices with initial configurations with various applications, coaching on required operational procedures and suggesting best practices
- Monitor support ticket traffic for response times and resolution according to company standards
- Evaluate support requests on a regular basis, looking for themes that drive training and communication opportunities
- Assist users with login issues for all company-sponsored applications
- Ensure users receive timely resolution and effective communication related to support requests
- Identify and educate best practices that will improve operational efficiencies
- Participates and contributes to the preparation and execution of company events
- Participate in special projects and perform other duties as assigned
- Associate’s degree or equivalent combination of education and experience required
- Help desk and/or customer support experience
- Strong technical aptitude and ability to learn technology quickly
- Basic accounting principles or QuickBooks knowledge
- Ability to troubleshoot technology issues and platform problems
- Critical thinking ability to think through scenarios while solving issues
- Strong PC skills with the ability to learn, utilize, and train required programs, software, and technology
- Effective and professional verbal and written communication skills
- Ability to multi-task in a fast-paced environment
Job Summary
Full Time
Social & Legal Services
$61k-79k (estimate)
04/21/2024
06/20/2024
rightathome.net
RANCHO CUCAMONGA, CA
200 - 500
2003
TERRY N JEFFERS
$10M - $50M
Social & Legal Services
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About Right At Home
Aging has never been easy. The challenges that come as years increase can be straining on both the aging individual and their loved ones as well. As a person begins to age, family members are often called on to help with everyday tasks that have grown challenging. RightCare is our comprehensive approach to delivering the care your loved one needs. It starts by having the right people delivering the right services the right way. From the moment you call, we will work to understand your family's needs and listen to your concerns. We will create a custom care plan specifically for your loved one ...based on a thorough needs assessment. As your loved one receives care, we will stay in contact with you, keeping you updated on the care we are providing and how your loved one is doing. With our personalized care plans, managed by professionals, your loved one will always get the care they need. Right Approach-This is HOW we meet our clients needs. Building strong relationships with our clients and caregivers is a cornerstone of the RightApproach. As we work with seniors and their families we constantly monitor and assess the care each client receives from the needs assessment and care plan developed during the initial home consultation to weekly customer rounding calls by our care coordinator to third party monitoring by Home Care Pulse. We believe in comprehensive supervision of caregivers, continuous communication with clients and the careful matching of client and caregiver. Right at Home offers caregiving services for almost any family and practically any situation. Our in-home care lets loved ones enjoy healthy lives in the comfort of a familiar environment. We tailor our care to your unique situation through a Custom Care Plan.
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