****

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to over 200,000 users in a variety of industries. DaySmart is a fast-paced, rapidly growing company, and has been named to the Inc Magazine list of Americas 5000 Fastest-Growing Privately Held Companies for eleven consecutive years!

Our customers are our top priority and our US-based team works together to ensure we strive to perfect every aspect of the customer experience. Every department - product development, sales, marketing, support, and account management - has a singular focus: the growth of our customers.

**Growth You Can Count On.**

DaySmart enjoys great products, inspiring customers, and business success but our greatest asset is our talented team. The average tenure of our employees is over seven years, and many have been with us for more than a fifteen!

We work hard to create a collaborative, productive, and respectful environment that will excite you each day, and provide you with opportunities for genuine growth. You will work with the latest tools and technologies and will make a real difference to thousands of small business owners in dozens of countries.

**We Need You to Build a World-Class Software Company.**

**Technical Software Support Specialist**

* Ann Arbor, MI

* Full Time

* Mid Level

**The Job:**

We are seeking a Technical Customer Support Specialist to assist our Software clients with their technical questions via inbound calls, chat or emails. This is a great opportunity for someone looking for advancement in the technology world. We are a Michigan-based company headquartered in Ann Arbor that specializes in the design, development, and support of simple, but powerful, scheduling and resource management software solutions. Our software has been used by over 200,000 users globallyserving salon, spa, pet grooming, and tattoo industries. DaySmart is a fast-paced, rapidly growing company, which was named one of Americas Fastest Growing Private Companies by Inc. 500|5000 seven years in a row and a Michigan 50 Company To Watch. For additional information, please visit http://www.daysmart.com.

**Responsibilities:**

****Position could require working until 9 PM on Tuesday and Wednesday and rotational Saturdays**

* Provide superior customer service to DaySmart customers

* Manage chat and email conversations

* Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels

* Field general use questions over the phone (occasionally via chat or email) about our software and additional services

* Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites

* Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software

* Upsell additional add-on services

* Participate in daily departmental meetings communicating recent customers issues and concerns

* Communicate possible software bugs and customer-specific database issues to management

* Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)

**Skills & Requirements:**

**What We Expect to See:**

* Proficient in using Windows and Microsoft Office Suite

* Prior customer service experience

* Positive attitude

* Excellent written and verbal communication skills

* Strong problem-solving skills

* Ability to adapt quickly

* Ability to work until 9pm or later on weekdays

**What We Like to See:**

* Experience building computers

* Website building experience

* Ability to work on Saturday

* Former Geek Squad or similar experience

* SQL Experience

* Eagerness to learn and grow

* Passion for helping others

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.