**IT Support Specialist I**

Remote - Grand Rapids, MI **Position Purpose**

The IT Support Specialist is responsible for supporting the MiHIN helpdesk and supporting staff computers, office equipment, wireless networks, smartphones, and tablets.

At MiHIN, we recognize that our diversity is our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think to best serve our stakeholders and our communities. Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire the most talented and qualified employees that are diverse in thinking and by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, and socio-economic upbringing.

This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM.

**Duties and Responsibilities**

**Primary job duties and responsibilities:**

* Manage MiHIN helpdesk tickets and issues to resolution

* Support MiHIN staff computers, equipment, and SaaS solutions

* Manage office network, access points, switches, firewalls

* Support office phone and video conference systems

* Assist IT security team with auditing of numerous systems

* Setup, image, and deployment of new computer resources

* Ensure that Information MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures

* Ensure that Information MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures

**Qualifications**

**Required qualifications:**

* Bachelors in an IT/IS discipline or equivalent applicable experience

* 2 years of desktop support experience

* Detailed knowledge of systems supports, administration, configuration, troubleshooting, performance tuning, security, and general maintenance of Intel platforms.

* Strong troubleshooting skills

* Ability to multitask and prioritize multiple requests

* Ability to work independently as well as part of a team

* Ability to solve customer queries

* A certification

* Understanding of healthcare and HIPAA requirements a plus

* Office 365 administration

* Proficient in Microsoft Office suite of applications

* Experience supporting Windows 7, 8, 10 and Mac Operating Systems

* Understanding of Salesforce CRM application for ticket management

* Patching and updating of numerous systems

* Adobe products

* Symantec Anti-VirusExperience supporting iOS, Android, and Windows phones

* Wireless networks

* PC Imaging solutions

* Ordering parts and equipment

* Opening of support tickets with vendors

**Direct Reports**

May supervise an intern