231 Customer service agent Jobs in Philadelphia, PA
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Midtown Personnel is Hiring a Customer service agent Near Philadelphia, PA
Our Client, A well-respected Philadelphia based Transit Agency is seeking a Customer Service Agent to join its team. Overview : The Customer Service Agent primary responsibility is to handle incoming calls, which will be primarily working with the senior and disabled community by arranging transportation.
The Customer Service Agent will be required to provide a compliant level of service to all CCT customers as well as company employees 365 days a year.
General Duties : Maintain complete knowledge of and comply with all departmental policies andAnswer inbound callsProcess transportation requests, changes, cancellations, and group trips received by telephone, fax, email, mail and internally using the current scheduling software.
Provide Paratransit and accessible fixed-route service information; assist customers with conditional eligibility with alternative travel (Feeder).
A conditional eligible customer is one who is qualified for paratransit service when certain conditions (ex. environmental or architectural barriers) prevent use of accessible fixed-route service.
Route calls to appropriateFollow-up customer calls whereRecognize, document, and inform the supervisor regarding the trends in internal and external customer calls.
Provide feedback regularly on the effectiveness and soundness of policies and procedures of the Reservations Department.Assist in the training process by cross training and side by side training of newClerical duties which include faxing, filing, emailing, processing, and copyingOther duties asKey Competencies : ProfessionalismPunctualityExcellent verbal and written communication skillsListening skillsExcellent data entry skillsSpellingProblem solving and analysisInterpersonal skillsOrganizational skillsAttention to detailInitiative
Last updated : 2024-03-02
Job Summary
Full Time
$39k-50k (estimate)
03/04/2024
04/10/2024
midtownpersonnel.com
Washington, DC
<25
Related Companies
The job skills required for Customer service agent include Customer Service, Scheduling, Written Communication, Data Entry, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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