As an Office Coordinator, you will play a crucial role in ensuring the smooth operation of our office. Your attention to detail, organizational skills, and ability to multitask will contribute to the overall efficiency of our team. If you have experience in office coordination and possess the necessary qualifications, we encourage you to apply for this position.

Expectation: The Dental Office Coordinator will oversee the administrative operations in managing the day-to-day activities of the organization’s office as they relate to the dental office functions, which include but are not limited to:

• Greeting patients and obtaining applicable information, including insurance information, to be sure the database is up to date and accurate. Establish and build great working relationships with patients being sure they are receiving exemplary service in all areas of our practice.
• Provide above and beyond customer service to all patients, and visitors in person and on the phone, assessing their needs and addressing their needs based upon established guidelines.
• Assist patients that may have questions, complaints or concerns with the office in a professional manner
• Oversee scheduling of patients, cancellations and no-shows as well as ensures patient satisfaction with scheduling availability- problem solves with patients when necessary
• Schedule patients for dentists, and hygienists including follow-up visits, canceling and rescheduling appointments and working to keep the schedule filled-top priority is customer service and full schedule
• Work collaboratively with hygienists and assistants in being sure patient walk-outs and treatment is accurate
• Perform any/all tasks assigned by Doctor(s) or management
• Opening, closing, printing reports, entering insurance, pre-determinations, new patient phone calls, database entries, etc.
• Oversee patient accounts, financial agreements, and follow thru with accounts as necessary
• Treatment coordinating-track and present treatment needs, payment options and financial contracts
• Collect payment at time of service and assist in setting up a financial arrangement
• Enter all patient payments and insurance payments accurately
• Schedule/create and manage scheduling systems to create productive day for all team members
• Ability to utilize 3rd party provider applications to assist with scheduling, patient communication, and enhancing the patient experience.

The ideal candidate would have experience with Dentrix/Dentrix Ascend, working in a high call volume office with multiple providers. They would also have experience working in an out-of-network PPO commercial insurance office.

About Us: Our offices have proudly served the tri-state area for over 10 years, with expansion to other neighborhoods in Manhattan, Brooklyn and New Jersey to better serve our busy clientele. Our primary purpose is to provide the highest quality dental care possible to all our patients, while at the same time exceeding their customer service expectations. We strive to provide quality, comfortable dentistry to our patients in a friendly, relaxed atmosphere. Our vision is to exceed our patient's expectations in every way possible. We offer opportunity to continually improve our employees' scope of knowledge and professionalism and provide a work environment that is professional yet fun. We familiarize ourselves and stay up to date with latest trends and invest in technology to provide our patients superior dental care in a relaxed atmosphere where patients can feel at ease

*Weekend availability is a requirement.

REQUIRED:

• Dental experience is required
• Dentrix software
• Outstanding written and verbal communication skills
• A friendly, warm and positive demeanor with patients and dental office team members
• Great administrative organizational skills
• Understanding of dental billing and coding
• Exceptional customer service skills

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift

Experience:

• Management: 2 years (Preferred)

Ability to Relocate:

• Brooklyn, NY 11215: Relocate before starting work (Required)

Work Location: In person