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Job Location :
Onsite position at the Avoca, Iowa branch.
Job Purpose :
Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services.
The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.
Essential Functions :
Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits;
selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs;
directing customers to a branch representative.
Performs account opening and closing duties for consumer and business customers including checking, savings, CDs, HSAs, other product types;
provides ongoing support of these products.
completing safe-deposit box procedures.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager;
maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Willing to travel to other locations to cover staffing as needed.
Participate in civic activities to promote growth and development of the community and a positive image for the bank.
Other duties as assigned.
Skills / Qualifications : Customer Service, Attention to Detail, General Math Skills, Positive Communication, Integrity, Selling to Customer Needs, People Skills, Microsoft Windows and Office, Jack Henry SilverLake software.
Education : HS Diploma or equivalent
Experience : c ash handling experience; customer facing experience
Last updated : 2024-05-15
Full Time
$33k-40k (estimate)
05/16/2024
08/16/2024
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Products and Services, Attention to Detail, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.