1 IT Desktop Support Technician Job in Middletown, CT
Middlesex Health is Hiring an IT Desktop Support Technician Near Middletown, CT
IT Desktop Support Technician
Hours: Full-Time/40 hours
Shift Details: Days
Position Summary:
The IT Desktop Support Technician is responsible for providing in-house level 1 & 2 technical PC hardware and software support for over 3500 associates across Middlesex County.
Key Responsibilities:
- Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software
- Running infrastructure cabling between workstations and communication closets
- Document accurate and detailed descriptions of all incidents and/or requests in our Incident Management System to resolution
- Provide efficient and friendly customer service at all times
- Investigate new technologies and advocate for their adoption
Minimum Qualifications:
- 2-year IT degree or equivalent experience
- Proven analytical and problem-solving skills with the ability to conduct research into a wide range of computing issues
- Ability to present ideas in user-friendly, business-friendly and technical language.
- Strong customer service and both written and verbal communication skills
- Must be dependable, well-organized and detail-oriented
- Ability to operate tools, components, peripherals, and testing accessories for PC’s and related hardware
- Ability to travel occasionally and go to remote sites to handle support issues
Preferred Qualifications:
- Hands-on experience with PC operations
- IT Certifications are desirable (Ex. A , Network , MCP, HDI, ITIL, etc.)
- Working knowledge of a range of diagnostic utilities and procedures to safeguard customer data retention
Comprehensive Benefits Offered:
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Job Summary
Full Time
Ambulatory Healthcare Services
$45k-56k (estimate)
06/16/2023
06/11/2024
middlesexhealth.org
ESSEX, CT
<25
1904
VIRGINIA MAHER-WIESS
<$5M
Ambulatory Healthcare Services
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About Middlesex Health
Middlesex Health is a general medical and surgical hospital in Middletown, CT. We are home to world-class medical technology, Magnet nurses and some of Connecticuts highest quality and patient satisfaction ratings. We are a not-for-profit magnet hospital with 275 beds and 22 bassinets, and two Middlesex Health Cancer Center locations, offering a wide range of in-patient, out-patient and community support services. Middlesex Health also features three emergency departments, three urgent care centers and an assisted living facility, along with many other programs and services. At Middlesex Healt...h, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
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The job skills required for IT Desktop Support Technician include Desktop Support, Customer Service, Problem Solving, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Desktop Support Technician positions, which can be used as a reference in future career path planning. As an IT Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support Technician. You can explore the career advancement for an IT Desktop Support Technician below and select your interested title to get hiring information.
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