Job Duties

Microsoft Corporation has the following job opportunity:Understands customers’ needs and develops guidance on designing configurations and deploying solutions on Microsoft platforms. Updates troubleshooting guides and content and communicates translation of signals into actionable insights to product teams to improve service reliability. Implements and/or provides recommendations on automation of solutions and new feature/tools of the products and identifies upscale customer opportunities. Conducts impact and root cause analysis and handles escalations. Conducts health checks to ensure customer environment is optimized and configured for deployment. Partners with other teams to resolve customer issues, deliver solutions to them, discuss customer progression and common issues. Utilizes resources, tools, and input to identify and flag defects/signals in the products. Gathers feedback and acts as a voice of customers and partners to inform relevant product and business groups on their product experience and usage. Identifies and resolves knowledge gaps and KPIs in the current products. Leverages and/or recommends and develops readiness programs and developmental opportunities. Telecommuting permitted less than 50%/week within same geographic location as assigned Microsoft office location.

Minimum Requirements

• Education: Bachelor's or foreign equivalent in Computer Science, Engineering, Mathematics, Information Systems, Physics, or a related field.
• Experience: 36 months of software-related, centralized and coordinated program, product, or project management experience and/or experience in designing, developing and releasing software products or services.
• Education or Experience in: Dynamics 365 Customer Engagement/ Microsoft Dynamics CRM; Power Platform; Program Management; SQL and/or T-SQL; C#; JavaScript; and Managing software or business processes for operations, systems, projects, tools or policies.

Multiple job openings. Qualified candidates must meet the minimum requirements for the position. Microsoft Corporation is equal opportunity employer.

Pay Range and Benefits Information

The offered base pay range for this specific position (V7816230), in Atlanta, GA, is $141,000 to $171,000 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO). 

Full time employment; multiple positions open.