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Responsibilities: - Manage and oversee the daily operations of the service department - Provide exceptional customer service and ensure customer satisfaction - Train, mentor, and supervise service technicians and support staff - Schedule and prioritize service appointments to maximize efficiency - Upsell additional services and products to customers - Perform automotive repairs and maintenance as needed - Diagnose and troubleshoot vehicle issues - Conduct oil changes, brake repairs, tire services, shocks/struts replacements, and other automotive repairs - Handle cash transactions and maintain accurate records - Communicate with customers regarding vehicle status and repair estimates Experience: - Minimum of [X] years of experience in automotive repair and service management - Strong knowledge of air brakes, transmission systems, and auto estimating - Proficient in performing oil changes, brake repairs, tire services, shocks/struts replacements, and other automotive repairs - Excellent customer service skills with the ability to effectively communicate with customers and address their concerns - Proven track record of successfully managing a team of service technicians - Experience in upselling additional services and products to customers Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Day range:
Shift:
Ability to Relocate:
Work Location: In person
Full Time
$104k-131k (estimate)
02/11/2024
07/04/2024
michepestcontrol.com
Manassas, VA
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.