Job Title: Desktop Support Technician
Location: Headquarters - [Tampa, FL]
Position Type: Full-Time
WHO WE ARE:
MGT is a leading provider of technology and advisory solutions serving state, local and education government agencies (SLED) across the United States. Through client partnerships, MGT's 800 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative.
Founded in 1975, MGT initiated am ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT is driving over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 9 acquisitions, driving over 60% compound annual inorganic growth.
MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational and economic performance to help communities thrive. Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve.
WHAT YOU'LL DO:
The Senior Desktop Support Technician will be the backbone of our IT support, providing advanced technical assistance for our computer systems, hardware, and software. This role demands a high level of expertise, patience, and communication skills, as you'll work closely with individuals across the organization, including directly supporting our CEO. The ideal candidate is someone who thrives in a fast-paced environment, can handle demanding situations with professionalism, and is passionate about delivering exceptional support and solutions.
In this role, you will:

• Install, modify, and repair computer hardware and software.
• Respond to employee queries by resolving technical issues, either in person or remotely.
• Follow up with employees to ensure issues have been resolved.
• Gain feedback from employees about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Set up equipment for new users and perform routine maintenance.
• Directly support the CEO and executive team, managing and optimizing technology in the executive office and boardroom for seamless executive operations and presentations.
• Coordinate with external vendors for the maintenance and repair of office technology as needed.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Provide training as needed for new employees and new entities associated with M&A activity.
• Document internal procedures and maintain records of repairs and fixes.
• Stay updated on the latest technology trends and security standards.

WHAT YOU'LL BRING:

• Bachelor's degree in computer science, Information Technology, or relevant field preferred.
• Two (2) or more years of proven experience as a Desktop Support Technician or similar role.
• Excellent problem-solving and multitasking skills.
• Knowledge of popular operating systems, software troubleshooting, and hardware repair.
• Understanding of IT principles and an ability to communicate complex technical concepts effectively to a varied audience.
• Ability to manage time efficiently and prioritize tasks.
• Strong interpersonal and communication skills.
• Detail-oriented with a customer-oriented approach.
• Willingness to provide on-call support in case of emergency or scheduled maintenance.
• Willingness and/or previous experience in training users on software systems.
• Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar will be an advantage.

OUR BENEFITS PACKAGE:
At MGT, we offer competitive compensation package including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).
MGT of America Consulting, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.