**100% onsite in Tampa, FL.**

Our IT client is looking for a Desktop Support Specialist to join their team.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Pay Rate: $25.00 - $35.00/hr on W2

Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided pay range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Responsibilities of the Desktop Support Specialist:

• Provide 1st level IT support to global workforce in incoming phone calls to the service desk
• Troubleshoot and resolve hardware, software, application, network, user access, or related issues
• Create tickets and document all activities in helpdesk ticketing systems
• Escalate more complex problems or unresolved issues to next level of support
• Utilize and become proficient with Guidehouse’ s standard support tools (i.e. Service Now)
• Monitor call queues and ensure incoming calls are answered as efficiently as possible
• Address client questions using available information resources
• Comply with Corporate IT Service Management and Service Desk policies, procedures and directives
• Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests
• Recommend process changes as needed to improve service levels
• Communicate company policies and standards
• Stay current with information technology systems and industry trends
• Provide evening and weekend support (off-hours support), as assigned, on a rotating basis

Requirements of the Desktop Support Specialist:

• Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams
• Experience with Microsoft O365 and Microsoft Intune
• Experience supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive)
• Experience working professionally with customers remotely via phone, chat, and email
• Experience supporting smart phones including iPhone and Android models
• Must be proactive, punctual and be able to multitask efficiently
• Proficient in managing multiple tasks at one time and prioritizing said tasks
• Working knowledge and hands-on support of Windows 10 in an Active Directory environment
• Understanding of cloud computing
• Work effectively in a team environment to maintain Service Desk coverage and support model

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Job ID: 384086