The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our clients.

THE JOB:

As a Group Services Specialist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. You will be integral to the housing operational success of multi-million-dollar groups across the MGM Resorts Las Vegas portfolio. Assisting clients with attendees ranging from 20-5000 from every industry and from around the world!

THE DETAILS:

• This is a full-time on-site opportunity with our Corporate Group Services Department.
• The starting pay for this role is $20 hourly.

WHAT YOU WILL DO:

• Perform tasks associated to housing related needs for groups such as, but not limited to, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, inputting reservations, assisting callers, offering upsell opportunities, and managing sub block agreements.
• Maintain key sense of ownership and notify supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests.
• Maintain timely communication, both written and verbal, between group contacts, clients, sales & services managers, and supervisors/management, providing expedient guest resolution within established scope of authority
• Review sales contracts to ensure all contractual obligations are met.
• Maintain and monitor rates, availability, inventory levels, bookings, and content information for all channels of distribution.
• Ensure all special guest requests are met including late check outs, VIP set ups, ADA accommodations, hierarchy specifications, etc.
• Accommodate, prepare, and distribute all special reporting/tracking requests/needs for group contacts, meeting planners, and management.
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.
• Attend pre conferences, preplanning, off site meetings and post conference meetings with clients and hotel staff as needed.
• Maintain current knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.