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MetroSupply Chain is Hiring a Customer Center Representative Near Lemon Township, OH
SUMMARY
We are currently looking for an experienced Contact Center Representative based in Monroe, Ohio to join our growing company.
Spectrum America is a privately owned third-party provider of customized logistics solutions with operations across the US and Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture.
Join Spectrum America, and you'll be part of a diverse team focused on delivering the best possible service to our customers, creating a fun and collaborative work environment, and giving back to the community.
RESPONSIBILITIES
Respond and answer communication from consumers with the objective of:
Creating new orders
Providing order information
Providing product information and answering questions
Creating RMA’s
Conducting proactive & timely consumer follow-up
Act as the voice of the product to the consumer and the voice of the customer to the company
Identify how products meet the consumers needs and create value for the consumer
Ensure clear and coherent product messages across all marketing platforms
Make consumers are aware of resources available for learning about products
Communicate effectively with customers regarding status and details of orders
Capable of resolving customer issues through various communication channels; phone, email, chat
Be a goodwill ambassador for the company and our customer with courteous treatment of all consumers
Provide email support to customers and build email template library
Demonstrate respect for the company’s values
Maintain and uphold all policies & procedures
Assumes additional related responsibilities as required
Research, identify and thoroughly understand high value customer targets
Promote a clean, save, and positive work environment
Bilingual (English & Spanish) an asset.
EDUCATION & EXPERIENCE
Two-year College or one-year related experience and/or training; or equivalent combination of education and experience
2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.
Spectrum America-OH is an Equal Opportunity Employer. The company conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation and/or benefits, for any improper reason.