Position: Regional Director

The company

Metropolis develops advanced technology that makes parking remarkable, and turns the garages and lots of yesterday into connected mobility infrastructure. Our technology and operating teams are deployed in hundreds of locations across the country. We’re building the digital pipes through which the future of mobile commerce will move.

The Regional Director role

The Regional Director is a managerial position that supports and oversees the operations in an assigned territory. The Regional Director ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. In addition, the Regional Director is responsible for maintaining client relationships and continuing business development in the assigned territory. 

Responsibilities

• Hire, train, manage, and provide leadership for a team of Area Directors, Operations Managers and Operations Supervisors
• Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
• Control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits and coaching individual staff members
• Work closely with Area Directors, Operations Managers, and clients to define performance measurements and execution
• Ensure all client operational documentation is compete and recorded for client and Premier records
• Ensure Premier’s standards of Customer Service are met by all team members in assigned territory
• Communicate and explain new directives, policies, or procedures to Area Directors and Operations Managers
• Project a positive image of the organization to employees, customers, industry, and community
• Conduct performance evaluations that are timely and constructive
• Develop and market new business within territory, including valet parking, self-park, healthcare support services, and other 
  support services
• Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, 
  proposal writing, contract negotiations, and client presentations
• Perform other duties as necessary

Requirements 

• High School Diploma or GED required; Bachelor’s degree preferred
• At least five (5) years of related business experience in multi-site operations management required
• Experience in developing a request for proposal (RFP) strongly desired
• Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required
• Ability to plan and manage time for multiple tasks to meet established deadlines
• Strong interpersonal skills; frequently communicate with team members and clients; must be able to exchange accurate information
• Able to detect safety concerns and adjust accordingly
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
• Good work habits and willingness to work extended hours if requested to complete a job when required