Title: Cash Management Specialist Date: 01/31/2024

Department: Operations Reports to: Sr. Operations Manager

Overview

Provide technical and administrative support for all Metro City Bank online banking and cash management applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of assisting the customers and branches utilization of them. Provide written documents, which evaluate information on periodic intervals.

Essential Duties:

• Answer calls to support customers with online banking and cash management questions and or issues
• Utilize ticket portal system to resolve and track issues as created by system users
• Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems
• Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management – ACH, wire)
• Review assigned daily reports to track system changes conducted by various users
• Provide computer/network support relating to software & hardware problems reported by users
• Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.
• Monitor & evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
• Participate in team meetings and vendor user group meetings to learn of new products and services.
• Assist in training users on system applications, tokens and remote deposit machines.
• Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendation for management review.
• Communicate with vendors (FIS) to support teams with system issues.
• Assist Sr. Operations Manager and Applications Support Manager with various projects
• Perform all duties in compliance with BSA/AML regulations and requirements
• Monitors and reports suspicious activity to the BSA Officer

Education/Additional Training or Certifications:

• Associates degree or equivalent work experience

Knowledge/Experience:

• Minimum 2 Years work experience in a banking environment
• 2 Years work experience with FIS applications or similar core system
• 2 Years work experience with online banking/cash management
• Thorough understanding of ACH transactions and NACHA guidelines
• Software skills including Microsoft Excel, Adobe, Outlook, etc

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.