127 Membership Service Representative Jobs in Atlanta, GA
Metro Atlanta YMCA is Hiring a Membership Service Representative Near Atlanta, GA
- Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or provide tours to prospective members and program participants.
- Support and/or is directly involved in the sale of memberships and/or program registrations.
- Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions.
- Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
- Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Implements the YMCA safety protocols related to branch operations.
- Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
- Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
- Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
- Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
- Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
- Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
- Attend all staff meetings and trainings, as required.
- A working knowledge of computers (MS Word, MS Excel)
- Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
- High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
- Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public
- 1 years of experience in work relating to customer service, either paid or volunteer
- SPIRIT helpful
- Previous YMCA or non-profit experience
Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.
- Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
- Must be legally eligible to work in the US without current or future sponsorship.
Job Summary
Full Time
$37k-48k (estimate)
04/24/2024
06/22/2024
ymcaatlanta.com
Atlanta, GA
<25
Related Companies
The job skills required for Membership Service Representative include Customer Service, Leadership, CPR, Futures, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Membership Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Membership Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Membership Service Representative positions, which can be used as a reference in future career path planning. As a Membership Service Representative, it can be promoted into senior positions as a Member Certification Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Service Representative. You can explore the career advancement for a Membership Service Representative below and select your interested title to get hiring information.
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