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TITLE: Dispatch Call Taker
DEPARTMENT: Communications
EXEMPTION STATUS: Non-Exempt
SUPERVISED BY: Communications Supervisor
SUMMARY: The Call Taker is responsible for receiving and scheduling requests for emergency and non-emergency ambulance transportation from various sources, to include the establishment of effective communications with the person requesting transportation and eliciting information necessary for dispatching the most appropriate EMS response. The Call Taker will also be responsible for verifying that the patient meets medical necessity requirements for non-emergency ambulance transport as well as obtaining the necessary information to insure successful collection of transportation fees.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
MINIMUM REQUIREMENTS:
KNOWLEDGE, SKILLS AND ABILITIES:
PHYSICAL REQUIREMENTS:
The employee is regularly required to use hands, fingers, and reach with hands and arms; must be able to talk or hear. The employee frequently is required to stand and walk. The employee is required to sit for extended periods; climb or balance; stoop, kneel, or crouch. The employee may often lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORKING ENVIRONMENT:
Open cubical type office environment, frequent interruptions, work pressure and irregularities in work schedule are expected. Employee is continuously faced with a number of projects considered to be high priority. Employee is subject to continually changing deadlines. While performing the duties of this job, the employee may occasionally be required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.
Full Time
$37k-49k (estimate)
05/18/2023
06/03/2024
mass911.com
GA
<25
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