Scope of Position:

Working under the general direction of the Engineering Manager, performs a wide variety of duties associated with providing technical support for end users, contractors, sales representatives and internal account managers.

Essential Duties and Responsibilities:

• Provide technical guidance regarding proper application, selection of options/accessories, proper installation and servicing of all Dallas based products.
• Directs field installation and service for all Dallas based products.
• Provide service and maintenance training for all Dallas based products.
• Provide technical guidance in selecting replacement parts for field service,
• Provide price quotes for parts and services.
• Provide technical guidance in all phases of Adaptaire DDC control system operation and installation.
• Provide input regarding product improvement.
• Track warranty and non-warranty component failures.
• Review and update Installation Operation and Maintenance manuals.
• Conforms to all Quality and Environmental Management System policies, objectives and obligations.
• Performs other related duties and responsibilities as assigned