KPWR-Power 106, KLOS, KWHY22, CALI 93.9 & 93.5 KDAY, located in Burbank, CA, is currently seeking an energetic, friendly, highly confident, highly organized, hardworking, self-motivated, and dependable full time Receptionist/Office Admin to efficiently, professionally & courteously facilitate phone calls, assist visitors, perform office administrative tasks, and oversee the lobby area.

Job responsibilities include, but are not limited to:

• Maintain lobby and switchboard during normal business hours (M-F, 8:30am to 5:30pm).
• Courteously and professionally, answer incoming telephone calls in an efficient manner; determine nature of calls, and forward calls to appropriate personnel or department.
• Answer routine questions about organization and provide callers with station information.
• Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel; provide downstairs security guard with any guest names that station is expecting.
• Make a great “first impression” when interacting with callers, listeners, visitors, and guests. Provide a great “listener experience” each and every time and exceed “listener expectations” whenever possible.
• Assist stations’ Promotions Department with prize winner fulfillment in a timely manner. Keep all prize winner sheets organized and filed accordingly based on the prize itself. Distribute tickets and prizes to winners as they arrive to pick up their prize and assist Promotions in maintaining inventory of such.
• Input winner contest information daily into station’s promotions database.
• Sign for all station deliveries/packages, alert intended recipients and maintain delivery log for proper accountability.
• Order & fill supplies for the office/breakroom.
• Be responsible for all parking validations.
• Clean and trouble shoot the coffee machine.
• Order and change out toners for copy machines.
• Maintain entire lobby/front desk by keeping it clean and organized on a daily basis.
• Alert lobby security daily of any station/employee guests that may be arriving.
• Be the office liaison with the building management team.
• Train and update all fill in Receptionists who cover front desk breaks, lunches, etc.
• Perform other clerical duties on an as needed basis.
• Other job-related duties as required.

Candidates must possess the following qualifications and skills:

• Must be Bilingual in both English and Spanish.
• High school diploma or equivalent required. College degree is preferred.
• Switchboard, receptionist, or related job experiences a plus.
• Must have exceptional communication, listening, and customer service-oriented skills.
• Must maintain a polite, friendly, upbeat attitude and appearance at all times.
• Must be able to communicate effectively and professionally at all times.
• Ability to effectively manage a difficult or challenging situation in person and/or over the phone with tact and professionalism. Must possess patience and tolerance to properly deal with irate callers or guests without getting upset; must have a calm, cool and collected approach.
• Outstanding organization skills, attention to detail and the ability to juggle multiple tasks in a fast-paced environment.
• Ability to problem solve and be proactive.
• Proficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Radio/Broadcast knowledge a plus.
• Exceed expectations when facilitating phone calls and station guest/listener/client interactions for the guest/listener/client to have the most positive station experience possible.