Merits Health Products is a by high-quality power mobility device manufacturer. We enable independence and accessibility for all by providing life enhancing quality solutions that support people in living their life to the fullest. Our first-rate designs are the culmination of years of experience and research, as well as a thorough understanding of the special needs of our customers. Merits strives for continuous engineering advancement, adaptability, and caring customer support.

We are currently seeking a Customer Care Leader to fill a pivotal role within our growing organization. This is a full-time, exempt position based out of our Fort Myers, FL, Corporate HQ. We offer a competitive salary with a full benefits package including health, dental, and vision insurance, supplemental plan options, 401K company match, generous PTO and paid Holidays, and regular Employee Recognition Luncheons.

Please feel free to visit our website or our LinkedIn page to learn more about our products, our mission, and our team https://www.meritsusa.com & https://www.linkedin.com/company/merits-health-products-inc./

This leadership position will champion our company’s desire to delight the customer with quality and satisfaction. The primary focus of this position is to lead the two teams under the Customer Care umbrella: The inside sales (customer service) team and technical customer support call center team. This customer-facing leader must navigate the challenging dynamics of inside sales/customer service with the technical services troubleshooting aspect yet still meet departmental objectives for each. The right fit for this role should be able to thrive in chaos and still maintain balance with building and nurturing customers, advocating customer needs, driving brand loyalty, and promoting engaging and innovative initiatives and activities. An entrepreneurial mindset can be helpful, and a background in customer service center management, or technical support call center management may be good background experience that can translate nicely for what we need in this role.

Some primary responsibilities will be to lead, develop, and manage our Inside Sales/customer service and Technical Support teams and build activities and initiatives that champion essential customer-centric services.

Candidates must be proficient in MS applications and have ERP system experience. Leadership skills and experience are required, with verifiable past roles as management and/or senior management. The right fit must have excellent communication skills, both verbal and written, and be technically/mechanically savvy, with the ability to think outside of the box and grow our customer care departments. We need a leader who will cultivate a professional and fun team environment while promoting growth and attracting talent. Management experience and skills are needed for consistently identifying strengths and weaknesses and taking action with each to support continuous improvement and success.

Come join our team of professionals and help us continue to enable independence and accessibility for all.

Qualified champions should apply with your salary requirements.

Please note this job advertisement is neither the full job description nor is it meant to be all inclusive of essential duties and responsibilities. Requirements, qualifications, competencies, tasks, essential responsibilities & duties, physical demands, and work environments, which may or may not be reflected in this advertisement, are not exhaustive and may change as determined by the needs of the organization. Full job descriptions may be provided at time of interview as applicable.

We are an Equal Opportunity Employer, which mean that all applicants will receive consideration for employment without regard to race, color, aga, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information or any other status protected under application federal, state, and/or local law(s). All employment offers are contingent upon successful completion of a Form I-9, and successful completion of our pre-employment background/criminal checks, and successful completion of a drug screening.