For Acquisition Use Only
Job Summary Profile:
Responsible for the oversight of daily operations, including supervision of staff, for at least one physician practice/business unit. Ensures professional and technical operation of clinical unit with low complexity and that all policies and procedures are followed on a day-to-day basis with moderate to minimal supervision by clinic administration. Responsible for the overall management of the business units in accordance with Clinic Initiatives: Physician Satisfaction; Co-Worker Satisfaction; Patient Satisfaction; Quality; and Business Performance. Reports to Director of Operations or VP of Operations. Performs all related duties as assigned.
Job Description:
Practice Operations
a. Oversees functions of practice
b. Leads practice use of business software
c. Communicates regularly with physicians and staff
d. Demonstrates basic knowledge of facility management
e. Attends and participates in clinic managers meetings and department meetings
Human Resources
a. Selects and supervises support staff
b. Completes and delivers annual performance reviews
c. Provides orientation and training
d. Oversees staffing functions
e. Coordinates co-worker engagement plans as defined by Mercy
Financial Management
a. Practice budget
b. Uses financial reports to improve practice financial outcomes
c. Oversees billing practices
Physician Support
a. Serves as physician advocate
b. Supports physician practice development
c. Manages appointment schedules to promote patient access
d. Supports physician success reaching organizational targets
Patient Safety and Satisfaction, Organizational Compliance
a. Manages the practice to promote patient safety and satisfaction
b. OSHA training
c. HIPAA compliance
d. Payor compliance
e. Corporate compliance
Qualifications:
Education: High School diploma or GED. Bachelors degree or equivalent experience required.
Experience: Knowledge and experience with Microsoft Office required.
Preferred Experience: 2 or more years experience in a physician or medical office preferred. Lead or supervisory experience preferred.
Preferred Other: Knowledge of managed care billing practices preferred.