We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."
Overview:
The Director of the Division of Quality, Safety and Risk has the authority and responsibility for quality, risk, patient safety, public reporting, regulatory and accreditation readiness, patient survey trending satisfaction, complaint and grievance processes, infection control and prevention, performance improvement, disease management, education services and the medical staff office. Ensures the development, implementation, and evaluation of policies, programs, processes, and services consistent with the mission, philosophy, goals and objectives of the Sisters of Mercy Health System and Mercy Springfield Communities (Lebanon, Aurora, Cassville, Mountain View). The Director provides strategic direction and management of quality, safety, and clinical outcomes initiatives including planning, design, development, implementation and evaluation of related projects and programs.
Promotes cooperation and sharing between quality departments across Mercy Springfield Communities. Ensures appropriate, accurate and timely measurement and reporting of clinical quality and patient safety practices throughout Mercy Springfield communities including promotion of continuous quality improvement. Reports to the Vice President of Quality & Safety.
Qualifications:

• Experience: 5 years of direct patient care experience and 1-3 years in a healthcare quality leadership role
• Required Education: Bachelors degree
• Preferred Education: Masters degree
• Other: Exceptional personal and written communication skills. Solid skills in Microsoft Office.

We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.