Quality Improvement Specialist

Starting Salary: $2,070.21 Semi-Monthly/$49,684.96 Annually

*Typical working hours: 8:00 AM to 4:30 PM, Monday through Friday*

Hybrid Work Schedules/Flexible Schedules/No On-call

Job Location:

This position can be domiciled at the Springfield Regional Office, located in Springfield, Missouri. Additional responsibilities may include integration from the Joplin Regional Office as well as service work in Nevada, Missouri. Eligible for hybrid options after two performance meetings with supervisor.

Why you'll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team, YOU can make a difference in the lives of those impacted by a mental illness or developmental / intellectual disability, so they have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Benefits of working with Missouri Department of Mental Health include Health, Vision, and Dental Insurance, Sick and Vacation Leave, 13 Paid Holidays per year, and Retirement. https://oa.mo.gov/personnel/state-team-members/team-member-benefits

Role Description:

The Quality Enhancement Team monitors and reviews the health, safety, rights, data integrity, and quality of services for individuals receiving supports and services. This is professional administrative work involving the coordination, implementation, and review of quality assurance processes for specialized or community-based services. Team members are expected to exercise considerable independent judgment and initiative in the performance of duties.

Typical Qualifications:

Master’s Degree and three or more years of relevant experience (substitutions allowed).

What you'll do:

• Monitoring the health/safety/rights and quality of services for individuals receiving supports and services,
• Participating in and/or facilitating quality assurance committees (Due Process, Mortality Review, etc.),
• Working with various state trackers, databases and other state processes,
• Participating in the development/analysis of trend reports (regional quality enhancement plan, provider data reports, etc.),
• Monitoring provider data, submitting annual reports, as well as quarterly reports as needed,
• Assuring data integrity within various databases utilized by the Quality Enhancement Team
• Tracking contacts/complaints from Office of Constituent Services, assuring pertinent information and resolution of issues,
• Reviewing event management reports, assessing data integrity related to consumer safety,
• Working closely with QE/RN’s to assure health/safety and assess health related patterns and trends,
• Collaborating with regional and statewide team members and other stakeholders for internal/external communication and follow-up,
• Participating with regional processes for improvement initiatives,
• Assisting with coordinating trainings and/or offering technical assistance for stakeholders related to quality assurance processes,
• Facilitating NCI (National Core Indicator Surveys) and QSR (Quality of Service Reviews) process,
• Participating in a multidisciplinary team approach to problem-solve issues.

Key Skills/Abilities:

• Interact as a positive team player and contribute to the success of the team,
• Establish and maintain effective working relationships with co-workers and stakeholders,
• Use proactive problem-solving skills to identify issues, develop/implement strategies, and resolve issues to lessen their overall impact,
• Complete work assignments within established timelines,
• Utilize and to develop computer skills, (use of systems and databases),
• Demonstrate the following to contribute to the overall success of the quality team: Effective communication and organizational skills, strong work ethic, interpersonal, learning / adaptability skills.

To Apply: Upload a cover letter, resume, college transcript, and three professional letters of reference.

Complete information must be provided for your request to be considered. Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process.

Please email additional questions to: ashlee.robinson@dmh.mo.gov or 417.895.7434

The State of Missouri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.