• Answers the telephone and disburses calls in a friendly, prompt and professional manner. Convey messages accurately and appropriately.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
• Opens, dates and distributes incoming mail and answers routine correspondence.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
• Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
• Maintains and accurately balances cash drawer on a daily basis.
• Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
• Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
• Enter charges, as needed and payments made at time of service timely, accurately and according to defined policies.
• Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
• Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
• Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
• Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
• Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
• Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

• One year experience in a medical office environment preferred. Two years customer service experience preferred.

• High School diploma or GED preferred.

• N/A