6 Patient Service Coordinator - G&A-Blairs Ferry - Mercy Physician Services Jobs in Rapids, IA
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Patient Service Coordinator - G&A-Blairs Ferry - Mercy Physician Services
$46k-57k (estimate)
Full Time | Hospital
2 Weeks Ago
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Mercy Medical Center - Cedar Rapids is Hiring a Patient Service Coordinator - G&A-Blairs Ferry - Mercy Physician Services Near Rapids, IA
Mercy Mission
To care for the sick and enhance the health of the communities we serve, guided by the spirit of the Sisters of Mercy.
Summary
- This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.
ICARE Values
- Integrity – We adhere to a code of ethics that emphasizes honesty, sincerity, and being open through both our words and actions at all times. We strive to always do the right thing for our patients, families and coworkers.
- Compassion - We believe everyone at Mercy is a caregiver. We treat all patients and families with the utmost respect and compassion. We deliver our care and services with kindness and empathy to help alleviate suffering.
- Accountability – We accept responsibility for our actions and performance.
- Respect – We honor and value the individuality, spirituality and diversity of our patients, families and coworkers by treating them as we and they would want to be treated.
- Excellence – We are committed to being patient centered by providing responsive and personalized care to ensure the best possible outcomes in a safe and holistic environment. We provide superior service and quality by going the extra mile for our patients, their families and our coworkers.
Job Duties
- Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
- Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
- Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
- Opens, dates and distributes incoming mail and answers routine correspondence.
- Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
- Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
- Maintains and accurately balances cash drawer on a daily basis.
- Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
- Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
- Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.
- Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
- Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
- Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
- Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
- Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
- Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Knowledge, Skills and Abilities
- Word processing/computer knowledge required.
- Medical terminology and coding background preferred.
- Effective communication skills.
- Knowledge of insurance carriers and their eligiblity requirements (including Title 19 and Medicare).
Professional Experience
- One year experience in a medical office environment preferred. Two years customer service experience preferred.
Education
-
High School Diploma or equivalent preferred.
Licensure, Certification, Registration
- N/A
Visual Acuity
- Work requires close vision, distance vision, depth perception and ability to adjust focus.
- Ability to read pertinent printed material and distinguish colors.
- Worker must be able to visually assess patients’ safety needs.
- Normal visual acuity required to maintain accuracy and neatness of work.
- Preparing and reading written documentation, use of computer.
- Peripheral vision.
Intellectual/Emotional Requirements
- Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
- Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a clinic environment.
- Adaptability to accepting responsibility for the direction, control or planning of an activity.
- Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
- Demonstrates knowledge and skills necessary to interact with the patient population of: infant, pediatric, adolescent, adult and geriatric.
- Ability to perform under stress when confronted with emergency, critical, or unusual situations.
- Ability to influence people in their opinions, attitudes or judgments about ideas or things.
- Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria; i.e., patient assessment and/or equipment performance.
- Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
- Adaptability to dealing with people beyond giving and receiving instructions.
- Able to communicate with people regarding giving and receiving of instructions.
- Adaptability to changing priorities.
- Adaptability to fluctuate between priorities on a daily basis, i.e. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$46k-57k (estimate)
POST DATE
04/28/2024
EXPIRATION DATE
05/04/2024
WEBSITE
www.mercycare.org
HEADQUARTERS
Cedar Rapids, Iowa
SIZE
7,500 - 15,000
CEO
Jon Sweet
REVENUE
$500M - $1B
INDUSTRY
Hospital
Related Companies
About Mercy Medical Center - Cedar Rapids
MercyCare Community Physicians has fifteen family practice clinics throughout the Cedar Rapids, Iowa area, including in Center Point, Hiawatha, Marion, Monticello, Mount Vernon, North Liberty and Tama. Two urgent care facilities and four specialty clinics are also part of the MCCP system. MCCP also offers billing and other administrative services to clients of its Managed Services Organizations. Established in 1995, MCCP is affiliated with Mercy Medical Center in Cedar Rapids, Iowa.
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