At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential.

As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Leasing Consultant is responsible for every phase of the leasing / occupancy process, including maintaining exceptional customer service with prospects and residents, marketing the property to meet occupancy goals, reviewing certifications and re-certifications, and reporting.

We encourage candidates with lived experience to apply. This position is not hybrid eligible.

Pay : $20.00 / hour

Benefits :

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• Quarterly bonus pay to on-site staff.
• 403b match, paid volunteer time, and more.

Duties :

• Prepare the day for guests (office and show units presentable, retrieve messages). Prepare materials before the office opens.
• Serve residents by writing service requests, completing service call backs, and follow through on special requests.
• Design campaigns to generate activity, cold call businesses to get leads, and decorate units to become show units.
• Attend social events and represent the property in a way that brings credibility to the site and staff.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years' experience in customer service, sales, or related field required; one year in a leasing position preferred.
• Sales experience with a proven track record.

Preferred Qualifications

• College or real estate-related supplemental courses.
• Occupancy certification.
• Excellent understanding of the occupancy standards and processes.

Knowledge and Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Operate required technological systems that run the property, including multiple incoming phone lines.
• Stamina for fast paced working environment.

Last updated : 2024-03-04