Description

The Assistant Branch Manager is responsible for providing premier customer service to both existing and potential customers completing a wide range of banking transactions. This position also provides supervision and mentoring to Personal Bankers, establishes centers of influence to develop new deposit and lending customers, and maintains management duties in the absence of the branch manager.

A successful Assistant Branch Manager will focus on customers, staff, and individual responsibilities to create a positive environment marked by accountability, follow-through and positive outcomes.

After one year as an Assistant Branch Manager, you will know you were successful if you...

• Process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
• Open accounts and cross sell products and services to meet customer financial needs and identifies referral sales opportunities.
• Balance cash drawer daily and Vault and ATM regularly with accuracy.
• Responsible for direct participation in the achievement of both personal and branch sales goals.
• Adhere to all retail and bank policies and procedures, audit and compliance guidelines, and complete required training promptly.
• Supervision of the personal bankers in the absence of a branch manager.
• Responsible for teller training for new hires to include CSI and branch capture.
• Assist with daily, monthly, and quarterly operational responsibilities as directed by the branch manager.
• Provide operational support for branch and bank staff members.
• Perform other duties and responsibilities as assigned.

Requirements

What we are looking for...

• High school diploma or equivalent required.
• Minimum six months previous cash handling experience required.
• Previous supervisory experience in a retail environment preferred.
• Ability to travel between our Indianapolis and Carmel branches as needed.
• Retail banking and/or sales experience preferred.
• Excellent verbal and written communication skills and strong leadership skills needed.
• Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
• Ability to work well in a team environment to service customers.
• Proficient knowledge of MS Office is preferred.

Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple lines of business, including Federal Housing Administration (“FHA”) multi-family housing and healthcare facility financing and servicing; mortgage warehouse financing; retail and correspondent residential mortgage banking; agricultural lending; and traditional community banking. Merchants Bancorp, with $17 billion in assets and $14.1 billion in deposits as of December 31, 2023, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Servicing, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

We are very proud of being recognized both nationally as one of the top-performing public banks in the US. By S&P Global Market Intelligence and locally as a Best Place to work in Indiana for seven consecutive years. Learn more about this read more here.