Medical Receptionist

3720 Sinton Rd, Suite 104, Colorado Springs, CO 80907

Mentally STRONG in Colorado Springs, CO is looking for a Medical Receptionist to join our 30 -person strong team. We are located at 3720 Sinton Rd Suite 104. Our ideal candidate is attentive, punctual, and engaged.

Who We Are:

Mentally STRONG is a comprehensive outpatient psychiatric practice that provides evaluation, diagnosis and treatment for mental health concerns. Treatment consists of medication management and psychoeducational counseling with a cognitive behavioral approach. The Mentally STRONG Method empowers clients to identify and organize their thoughts and behaviors and challenges them to effect positive change for their future by developing a personal vision for sustainable, healthy mental strength. 

• Mission Statement: To inspire all humanity to embrace the journey of mental strength
• Vision Statement: Revolutionize the culture of Mental Health.

Compensation:

Starts at $17.00/hour ($0.50/hour raise after 3 consecutive positive evaluations)

Hours:

Full time, Monday - Thursday 8:00 am to 5:00 pm

Rotating Fridays: 9 am to approximately 3 pm

Responsibilities:

• The Medical Receptionist at Mentally STRONG is an extremely important part of

the relationships that we maintain with our clients. They are the first line of

communication and first impression that someone will have of our organization.

• Receptionists are responsible for handling all incoming patient communication in a swift, efficient, kind, and professional manner that aligns with the Mentally STRONG brand standards, personality, and voice. They are also responsible for the first step in our revenue cycle where accurate data collection is imperative.
• Complete online Mentally STRONG Course.
• Understand, and be able to explain, the Mentally STRONG Method to patients.
• Phone/Voicemail – Manage general voicemail box, manage, and return all calls received prior to 2pm within the same business day.
• Email Management – answer all emails while keeping HIPAA Compliance. All emails received before 2 pm should be answered the same business day.
• Registration/Check in – Check in patients, accurately input or update all patient demographics, verify insurance, collect copay or prior balance and message the Provider.
• Registration of New Patients – Register and schedule new patients from a variety of sources including inpatient facilities.
• Secure patient information and maintain patient confidence by safeguarding protected health information.
• Set Up Insurance Accurately - Fix issues with insurance as needed with communication with the EHR billing office.
• Insurance Verification via phone or portal
• Referrals – accurately register, contact, and schedule referrals, record referring agency or physician.
• Sending in refills as directed by an NP.
• Patient To-Do’s – Patients will send messages through their patient portals Review, complete and/or respond to patient communication/messages as appropriate.
• Copay/Balance Collection.
• Scheduling appointments for multiple providers, within specific guidelines.
• Client Relationship Management.
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Convey and help enforce the clinic’s no show/cancellation and payment policies.
• Answer patient questions and requests in person, email, EHR, and phone/messaging system.
• Other duties as assigned.
• Closing Procedures - Stocking water, total petty cash, clean/sanitize lobby, empty shred box, lock the door.

Key Skills:

• Ability to learn on the job.
• Willingness to be flexible.
• Dedicated to continual self-growth.
• Be willing to meet patients where they are in their mental health journey.
• Team player.
• Willing to ask questions.
• Support coworkers.
• Participate in team meetings.
• Promote the Mentally STRONG Method.
• Focus on problem solving.
• Excellent communication skills:
• Active listening.
• Ask compelling and guiding questions.
• Accurately reflect the patient's statements and feelings.
• Basic computer knowledge.
• Excellent time management.
• Ability to work effectively and positively under pressure.
• Ability to learn and navigate Electronic Health Record system.
• Basic typing skills.

Our Investment in You:

W-2 Employment with paid time off

Benefits Available: Medical, Dental, Vision, Life Insurance, short- and long-term disability insurance, pet insurance, identity theft protection, 9 paid holidays, 401K and profit sharing after one year of employment,

Before applying, please check out our website at www.mentallystrong.com

We are looking forward to receiving your application. Thank you.