General summary of duties: Greets patients in a professional, compassionate, and friendly manner at time of appointment. Directs patients to complete required medical and demographic information for appropriate appointments. Collects completed paperwork and financials if needed. Answers telephone calls and takes appropriate actions to resolve the request. Directs patients to the waiting area until clinical staff can assist them. Assists patients at time of checkout with additional appointments and any other directions needed for future appointments in a friendly and polite manner.

Essential Responsibilities:

• Regular and predictable attendance is an essential function of this job.
• May executes the opening and closing of the Front Office at assigned location.
• Complete patient check-in and check-out in a timely and efficient manner.
• Answers telephone in a timely manner and takes action in an efficient manner.

Typical physical demands:

· Work may require stooping, bending, and stretching for supplies.

· Requires adequate range of body motion to occasionally assist patient with wheelchairs by pushing/pulling.

· Requires manual and finger dexterity, eye-hand coordination, and ability to lift 15 pounds.

· The person in this position frequently communicates with patients through written, in-person and via the telephone methods.

· Must be able to exchange accurate information in these situations.

· Must be able to bend, squat, turn, stretch, stand, lift, stoop, and be on feet for periods of time.

· Must be able to perform activities according to generally accepted techniques that ensure maximum protection from injury to patients and staff.

· Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Typical working conditions:

· Work is done in a typical provider office/clinic environment.

· Involves frequent exposure to communicable illness/diseases, and other conditions.

· Involves frequent contact with providers, clinical, and administrative staff.

· Interaction with others is constant and can be interruptive.

· It is necessary to view and type on computer screens for frequent periods and to work in an environment which can be a very progressive practice.

Examples of Duties: (This list may not include all the duties assigned.)

• Retrieves nightly voice messages on the office answering machine if needed.
• Stocks fax/copier with paper.
• Greets patient and checks them in for their office visit. Verifies the patient’s demographic and insurance information is current and accurate and runs insurance eligibility. Scans insurance cards into the Electronic Health Record. Collects co-pay and outstanding balances. Instructs guardian/patient on the information and medical forms that need to be completed and signed.

Qualifications:

• High school diploma or GED.
• Have recent previous healthcare office setting experience and/or recent certification from a technical trade school is preferred.
• Recent customer service is also preferred.
• Typing ability of 30-40 wpm, Word processing, Microsoft computer experience and Electronic Health Record experience helpful.
• Personable and professional demeanor.
• Maintain neat and clean appearance.
• Maintain sense of responsibility
• Ability to read, write and speak English clearly and concisely.
• Ability to read, understand and follow complex oral and written instructions.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee assistance program
• Free parking
• On-the-job training
• Paid training

Healthcare setting:

• Medical office
• Outpatient
• Private practice

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person