Youth Outreach Coordinator

Agency Overview

Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 46 programs in 15 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.

Job Summary

The Youth Outreach Coordinator develops and conducts outreach/education to 3,000-7,000 youth with an average of 200 suicide prevention classes annually in public and private high schools and middle schools in San Francisco for students aged 12-18 during the school year Aug-June. The Youth and Outreach Coordinator oversees general outreach/education operations through community provider engagement (both traditional and digital) and community engagement and events coordination. This position reports to the Director of Programs.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES

Accountabilities: (3-5 )

● Outreach and Education

● Community Engagement

Responsibilities: 

Outreach and Education

• The Youth and Outreach Coordinator maintains all Youth Outreach functions for agency, including scheduling and some attendance/ training at Community Partnership trainings, all annual youth education trainings and provides assistance and attendance to most to larger annual tabeling events.
• Implementation of outreach/education and outcome reporting for an average of up to 3,000-7,000 youth through an average of 200 suicide prevention classes annually in public and private high schools and middle schools in San Francisco for students aged 12-18 during the school year Aug-June. During June-August, curricula development, review and implement outreach to non-traditional venues such as CBO summer youth programs, juvenile justice programs, etc.
• Create and develop new outreach and educational opportunities by researching, and outreaching to community agencies, attending community events, participating in inter-agency programs and taking initiative to talk to hundreds of community members at these events every year.
• Develop and maintain relationships with community members by responding to email, mail, and phone correspondence regarding event scheduling, coordinating, rsvp’s, materials requests, training dates and information distribution. Work with staff to best coordinate training teams for outreach trainings to community partners.
• Maintain detailed log of all agency youth outreach and education activities, creates evaluation reports based on client satisfaction surveys and pre/post tests, summarizes evaluations and feedback, and creates monthly outreach outcomes report.

Comm Community Engagement

• Recruits, coordinates, schedules and organizes volunteers to conduct outreach and education at youth and family events, such as the B-MAGIC Back to School Fair, Sunday Streets, and the YMCA Lights On After School Fair. Lead and coordinate o schedule, organize, and staff large scale community outreach events such as SF Pride, Folsom street Fair and the SF Juneteenth Festival.
• Develop a cohesive strategy to develop and implement a digital outreach and education strategy to youth.

Partnership Strengthening

• Deepen existing relationships with community partnerships, event organizers, San Francisco Unified School District, Felton Institute and other entities. 
• Develop a knowledge based contacts system of all partners and contacts. 

SUCCESS COMPETENCIES FOR POSITION: (competencies required to effectively perform the job)

• Communication - Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Adjusts to fit the audience and the message. Accepts responsibility for miscommunications or misunderstandings. Listens actively and effectively: seeks first to understand. Conveys information in a jargon-free, non-judgmental manner.
• Problem Solving - Uses a logical approach to address problems or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary. Presents problem analysis and recommended solution (s) rather than just identifying or describing the problem itself. Acknowledges when one doesn’t know something and takes steps to find out. Identifies root causes and addresses problems in ways that lead to innovative solutions. Considers multiple sides of an issue. Weighs consequences before making final decision. Is open to new ideas and processes. Adjusts approach to achieve results.
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Designs processes and procedures that allow managing with minimal supervision. Seeks ways to improve processes, from small tweaks to complete redesign.Other duties and responsibilities that may be assigned from time to time

FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: (knowledge and skills required to effectively perform the job)

• Ability to work flexible hours which may include some evenings or weekends.
• Ability to facilitate group discussions and comfortable with public speaking
• Experience with youth outreach and coordination of events and supervision of volunteers
• Demonstrate ability to engage and support volunteers & staff with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
• Ability to work effectively both individually and as part of a diverse team.
• Able to exercise good judgment and maintain healthy boundaries with volunteers and staff.
• Strong computer skills: MS office, data entry, write clear and accurate narrative reports.
• Experience recruiting, training and scheduling youth for outreach events and supervision of outreach volunteers.

QUALIFICATIONS:  (education and work experience)

• Must have a minimum of 2-3 years work experience in a mental health organization, suicide prevention, youth trainings and education, or a related field.
• Minimum of Bachelor’s Degree in a human services field or equivalent experience.
• 2 years experience in outreach/recruitment and training of youth.
• At least two (2) years of outreach and community relationship building.
• Able to work with and influence a broad variety of people, including adolescents, communities of color, LGBTQ community, parents, and educators.
• Must be comfortable with supporting people who are suicidal and in crisis.
• Use high energy, enthusiasm, demonstrated ability to encourage people to participate in campaigns and activities.
• High social skills and enjoy working with large groups of people
• Able to work flexible hours (including evening, weekend and holiday hours as needed)
• Experience working with vulnerable populations.
• Demonstrated ability to utilize computers and proficiency in Microsoft Office software.
• Commitment to support peer/volunteer led crisis support as part of a team.

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.

Standing and Walking: 15% required

Close Vision and Sitting: 50%

Talking and Hearing (via phone/in person): 60% required

Lifting (more than 20 lbs): 5%

Travel: 10%