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Job Description || Team Member - Front of House

ABOUT MEND

Mend Coffee and Goods is an accessibility-first coffee shop, retail concept, and community hub offering belonging and belovedness to people of all abilities in thoughtfully designed spaces for gathering, working, and celebrating.

Mend Coffee, LLC is a wholly-owned subsidiary of Hope Heals, Inc. a 501(c)(3) faith-based non-profit corporation.

Mend/Hope Heals may be used interchangeably. However, Mend Coffee, LLC is the legal employment entity.

OUR VISION

Mend Coffee and Goods will provide a high-end coffee experience in the setting of an integrated employment model, meaning the team will be composed of both employees affected by disability and typically abled employees; and Mend anticipates and will seek an ability-diverse customer base. In the spirit of line blurring, Mend’s mission, along with employing people with disabilities alongside those who are typically abled, is to create a paragon of accessibility in the physical coffee shop space, thus inviting and dignifying both customers with disabilities and those who are typically abled. Mend Coffee will be a destination for those of all abilities seeking great coffee, mission-driven retail, and a community hub of belonging and belovedness.

Mend will utilize Bellwood Coffee as our roasting partner, The Buttery as a wholesale partner for freshly-baked goods and pastries, and will provide house made healthy and indulgent small meals for our customers. Mend Coffee and Goods will have a robust retail component stocked with mission-driven gifts and goods that responsibly support under-represented makers. Mend’s retail will offer its customer a reliable place to find the perfect responsibly sourced gifts, hope-filled care packages and gift boxes, and a variety of thoughtfully curated goods.

JOB DESCRIPTION

Position Title: Front of House Mend Team Member

Location: Buckhead area of Atlanta, GA

Company: Mend Coffee, LLC

Classification: Part-Time

Possible Working Hours: 6 am -5 pm Monday-Saturday; (Closed on Sunday)

Salary: $14/hour

Job Purpose: The job purpose of a Mend employee front of house team member is to contribute to a positive customer experience by delivering exceptional service, maintaining product quality, and supporting daily operations in alignment with Mend's values and standards.

Ideal Candidate: The ideal candidate will deliver outstanding customer service, maintain high product standards, collaborate effectively within the team, and cultivate an inclusive work environment, all while embodying Mend's values and contributing to a positive and thriving workplace culture.

All Front of House Team Member Role and Requirements:

Mend Coffee will have an integrated employment model, meaning the team will be composed of employees affected by disability and typically abled employees. Front of House Team Member roles include bar, concierge, and floater (further detailed below) and will be assigned based on appropriate experience, qualifications, and unique abilities or needs. Assigned roles may change each shift to other appropriate Front of House Team Member roles as needed based on the General Manager’s or Shift Lead’s instruction, or over time, based on cultivated skills, shift-specific employee composition and capacity, and shop needs. All employees, no matter the Front of House Team Member’s role, will be flexible, positive, and provide service to the best of their abilities in their assigned shift area.

All Front of House Team Member Responsibilities:

• Provide excellent customer service and outstanding hospitality to all vendors, suppliers, teammates, and all guests, which will include an ability-diverse customer base while implementing Mend’s values.
• Foster a work environment that is safe, inclusive, dignifying, and respectful; recognizing and accommodating Mend’s ability-diverse team to ensure each team member can contribute meaningfully and effectively.
• Maintain a tidy and organized workspace by implementing a “mise en place” (aka “everything in its place”) practice. Each team member is expected to support other team members in this effort.
• Collaboratively contribute to Mend’s operations by taking pride in tasks that enhance its efficiency, customer service experience, and ambiance. This may include, but is not limited to cleaning, stocking, organizing, and maintaining employee’s assigned area, service areas, and the retail area. Within Mend’s integrated work environment expect to practice flexibility in task allocation based on individual team member’s strengths and limitations. All tasks will be assigned based on appropriate provisions, qualifications, and experience.
• Enthusiastically advocate for and support the professional success of all team members within Mend’s integrated work environment.

Requirements:

• Knowledgeable about coffee and have prior coffee experience.
• Prioritize flexibility and productivity while providing quality service in a dynamic cafe and retail setting to the best of one’s unique abilities.
• Dedication to ensuring accurate orders, secure handling of payments (if role requires), and maintaining cleanliness in all areas of Mend. Assistive tools and strategies may be provided as needed.
• Commitment to mutually accessible communication, teachability, and a patient attitude; thereby, ensuring a positive and dignifying experience for all customers and employees. Appropriate Mend role related skills and disability etiquette and competency will be provided upon employee training.
• Will not exhibit or engage in any behaviors that could be harmful in any way to oneself or others in the workplace.
• Eagerness to work collaboratively in an ability-diverse team environment and being committed to inclusivity, compassion, and peer-support/advocacy to both teammates and customers.
• Complete, as is relevant to the hired role as instructed by Mend Leadership, Mend’s employee role specific training, certifications, or validation program (may vary based on role requirements).
• Eligible to work in the United States and 18 years of age or older

*Mend’s leadership will strive to provide, as is reasonable and feasible, essential conditions and accommodations to support each individual’s limitations or unique needs, as the need is known and clarified; for accomplishing work responsibilities and roles.

Bar: Prepare, maintain, and provide Mend’s coffee service

• Crafts and serves a variety of exquisite beverages, by following prescribed recipes and preparation techniques, and while utilizing diverse brewing and preparation methods.
• Promotes Mend customer coffee consumption by preparing and serving a variety of coffee drinks and speciality drinks, along with pastries and baked goods.
• Maintains a safe and healthy work environment by following organizational standards and sanitation regulations.
• Maintains inventories by replenishing pastries and baked goods, coffee bean supply, stocking coffee brewing equipment, and maintaining supplies for the coffee bar.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Regularly and hygienically samples Mend’s beverages to ensure quality and consistency.
• Comfortable processing orders and managing financial transactions, with accommodations available as needed to support various abilities for customer and employee.
• Facilitate Mend’s retail program through restocking shelves, tidying the retail area, processing sales transactions, and packaging customer orders as is needed or appropriate based on shift role and task allocation.

*Mend’s leadership will strive to provide, as is reasonable and feasible, essential conditions and accommodations to support each individual’s limitations or unique needs, as the need is known and clarified; for accomplishing work responsibilities and tasks.

Concierge: Welcome guest, register responsibilities, and facilitating coffee, food, and retail service

• Create a warm and inclusive atmosphere at Mend by enthusiastically sharing knowledge and passion for coffee, food, and Mend retail offerings utilizing accessible communication to an ability-diverse customer base to the best of one’s capabilities.
• Comfortable processing orders and managing financial transactions, with accommodations available to support various abilities as needed for customer and employee.
• Remain informed about Mend’s current beverage and food selections, including preparation techniques, with resources available in various formats to accommodate a variety of learning preferences and abilities.
• Regularly and hygienically sample Mend Coffee’s beverages to ensure quality and consistency.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• Ensure restrooms are completely stocked and thoroughly cleaned regularly
• Maintain inventories by replenishing pastries and baked goods, coffee bean supply, stocking coffee brewing equipment, and maintaining supplies for coffee bar.
• Facilitate Mend’s retail program through restocking shelves, tidying the retail area, processing sales transactions, and packaging customer orders as is needed or appropriate based on shift role and task allocation.

*Mend’s leadership will strive to provide, as is reasonable and feasible, essential conditions and accommodations to support each individual’s limitations or unique needs, as the need is known and clarified; for accomplishing work responsibilities and tasks.

Floater: Accomplishes critical operational tasks to facilitate Mend’s service offerings, promotes an excellent customer experience, and effectuates Mend’s values

• Create a warm and inclusive atmosphere at Mend by being available to enthusiastically share Mend coffee, food, and retail knowledge with Mend’s guests and employees through reciprocally respectful and accessible communication.
• Expect to greet Mend customers, provide accessible menu information, and provide wayfinding knowledge when Mend’s Greeter role is not present.
• Act as a resource for answering customer questions about Mend’s service offerings.
• Promptly organize and thoroughly clean dining tables.
• Thoughtfully assess seated guests' needs.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• May processes sales transactions, with accommodations available to support various abilities for customer and employee, as is appropriate for employee and as assigned by Shift Lead or General Manager.
• Ensure restrooms are completely stocked and thoroughly cleaned regularly.
• Assists with maintaining inventory by restocking coffee supplies, pastries and baked goods, and retail items as needed.
• Facilitate Mend’s retail program through restocking shelves, tidying the retail area, processing sales transactions as is appropriate or assigned, and packaging customer orders as is needed or appropriate based on shift role, assignment, and current skill capacity.
• Facilitate food and beverage service through supporting essential operational shop functions.
• Facilitate a tidy, sanitary, and inviting front of house, retail area, and service area environment.
• Provide excellent customer service and memorable hospitality to all Mend guests.

*Mend’s leadership will strive to provide, as is reasonable and feasible, essential conditions and accommodations to support each individual’s limitations or unique needs, as the need is known and clarified; for accomplishing work responsibilities and tasks.

Perks & Incentives:

20% discount on retail items

Complimentary drink and baked good provided per shift

30% discount on food and drinks available when off the clock

More About Companies:

Hope Heals: www.hopeheals.com

Mend: www.mendcoffee.org

Job Type: Part-time

Expected hours: 10 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid training

Restaurant type:

• Café
• Coffee shop

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person