JOB DESCRIPTION

Job Title Trainer

Department Learning & Development

Team Leader Learning & Development Manager

Status Exempt

Mission Contribution:

Supports the training experience by contributing to the overall operational objectives of safety, quality and productivity within Memphis Goodwill (MGI), Memphis Goodwill Industries (MGII) and The Excel Center (GEC) to ensure revenue generation to support mission services.

Function:

Under the direct leadership of the Learning & Development Manager, provides training to include but not limited to, new hire training, cross-training, Point of Sale (POS) systems for current team members, and other training as needed throughout the organization. Works to support and maintain a well-organized and effective training process that enables positive synergy between Learning & Development and all departments.

Specific Duties:

1. Delivers operational training for MGI, MGII and GEC team members.

2. Evaluate the effectiveness of training by assessing learning and application of learning to job performance as measured against expected outcomes.

3. Provide on-going support and coaching for team members.

4. Assists in the preparation of training and resource materials.

5. Consults with internal customers to improve the effectiveness of operations.

6. Assist in designing new or revising existing curriculum.

7. Supports Leadership by providing objective assessments on job competency and learning gaps of team members.

8. Complete metric reports as needed for each assignment.

9. Provide coaching and resources to assist team members in improving job efficiency and effectiveness.

10. Provide support as needed in the GGC operations.

11. Review for accuracy and upload content into learning platform (Goodwill U)

12. Edit and revise learning objects as required.

13. Attends in-service and related training as assigned by team leader.

14. Perform training and other duties as assigned.

Qualifications:

• Windows Operating System, Office 365, Microsoft Word, Word, Excel, PowerPoint, Internet Explorer, and Outlook, Teams, and other software applications as assigned.
• Ability to learn and apply different teaching techniques suitable for individual, online and classroom instruction.
• Ability to work well under tight timeframes with a sense of urgency.
• Excellent written and verbal communication and interpersonal customer service, problem solving, and negotiating skills.
• Perform day-to-day responsibilities independently and with minimum supervision. Ability and flexibility to work on multiple tasks.
• Establish and maintain effective working relationships with visitors, team members and team leaders.
• Handle position in an efficient, organized, and courteous manner.
• Maintain a positive, friendly attitude and a clean, neat, well-groomed appearance.
• Ability to deal with the public and overall workforce in regular and unstructured settings with a high degree of sensitivity, cordiality and finesse.

Training & Experience:

• Bachelor's degree in related field is preferred.
• Must be a team member in good standing, including good attendance, for at least 6 months
• Must be a consistent high performer in department
• Must be cross trained in at least 3 different roles/paths

Special Requirements:

• Must be able to work weekends and occasional after-hours.
• Must be able to present and lead instructor led training to a group of people at a time.
• Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.