Overview

To pre-register and register patients. Schedule patients for procedures and tests at Memorial Health facilities. Collect accurate patient demographic and billing information in a timely manner. Interview incoming patients or Associates, enter information into potential all appropriate software packages. Serve as a liaison between ancillary departments and other Patient Access Services areas. 

• PRN

Qualifications

Education:

· High School Graduate required.

Experience:

· One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

· Word processing/computer application experience and knowledge desired.

Responsibilities

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
• Effectively perform general clerical/administrative functions.
• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
• Pre-register and register all types of patients in multiple software systems. 
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Maintains a professional demeanor in respect to patients and fellow employees.
• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
• Ensures accurate documentation of patient information.
• Responsible for checking and re-stocking supplies as needed.
• Participates in performance improvement activities for the department and organization.
• Adheres to all HIPAA guidelines and patient confidentiality policies.
• Completes annual educational and training requirements.
• Promotes the mission, vision, and goals of the organization and department. 
• Performs other related work as required or requested.