Patient Access Specialist

About Us:

We are a community of caring. Everything we say and do and how we say and do it is reflected in the differential patient experience you will encounter at Springfield Clinic. We are a physician owned organization that has been passionately improving health, providing care, and serving the community since 1939, with over 90 locations across Illinois. Come join us in our commitment to the community to provide an exceptional patient experience.

The Role:

The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

What We Offer!

• Vision, Life, Dental, Health and more for our employees working 24 Hours or More!
• Employer Paid Short-Term Disability
• Generous Retirement (including Profit Sharing)!
• Paid Time Off (Time Off, YOUR Way)
• Paid Holidays (including Floating Holiday)
• Unlimited Career and Growth Opportunity
• Exclusive Discounts & Wellness Resources (Employee Assistance Programs)

What You'll Do :

• Answer all incoming calls, identify the need of the caller and take messages as required.
• Check patients in, verify patient information and update information/register new patients as needed.
• Collect co-pay and/or payment at time of service as required.
• Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
• Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization.
• Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.
• Request future charts, add ons, stat, etc. Pull charts in office if required.
• Compile office charts for appointments one day in advance.
• Document patient requests to the office nurse through EHR.
• Work Televox reports specifically for assigned provider / provider group.
• Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group.
• Work the Access Center Task list for assigned provider / provider group.
• Maintain knowledge or experience in billing and insurance principles / practices.
• Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
• Adhere to patient service standards.
• Maintain a positive attitude and professional behavior in associations with patients and employees.
• Responsible for continuing education and adhering to appropriate workflow processes.
• Report any workflow problems/complaints to the Manager.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Your Qualifications :

• Minimum Education Required: High School graduate, or GED.
• Comfortable with technology.
• Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
• Preferred: Minimum one (1) year medical office experience.

PHI/Privacy Level
HIPAA1

Same Description for Internal and External