Trusted Service, Dedicated Team, Come & Join Us!

MEI Rigging & Crating has grown into one of the largest providers of rigging, machinery moving, millwrighting, mechanical installation, industrial storage, crating and export packing services in the U.S.

Our dedication to precision, safety and exceptional customer service remains strong. We believe our people are our best asset, and we are committed to them by providing opportunities for training, development, growth, and enrichment.

Customer Care Specialist – Hybrid (Albany, Oregon)

The Customer Care Specialist will be a member of our corporate accounting team responsible for executing all aspects of preparing and reviewing customer invoices, applying payments, reconciling transactions to bank activity and the company’s accounting system.

A successful Customer Care Specialist will have a keen attention to detail, with strong time management skills to meet the demands of highly deadline driven tasks and responsibilities. A motivated, fast learner, with initiative and desire to be a part of a high performing team working in a hybrid schedule from home and joining the team in our Corporate Albany, OR office.

What You Will Do:

• Prepares analysis of accounts including accounting allocations to regional offices and multiple departments
• Monitor accounts to ensure payments and cash receipts are up to date
• Research and resolve invoice discrepancies and issues
• Produce monthly reports to accounting and operations
• Assist with month end closing procedures and deadlines
• Provide supporting documentation for internal and external audits
• Maintain accurate electronic historical records
• Maintain confidentiality of organizational, customer and vendor information
• Reconcile daily batch postings to actual entries to identify and reconcile any discrepancies
• Identify, research, and ensure timely processing of payments, errors, and corrections
• Answer inquiries regarding invoices and accounts
• Coordinate with customers to resolve discrepancies effectively and correctly

What You Need to Succeed:

• A High School Diploma or GED equivalent
• Two (2) plus years of solid Collections and/or Accounts Receivable experience
• Proven experience with Microsoft Office Applications with strong utilization of EXCEL
• Working knowledge of Dynamics 365 or similar ERP systems
• Strong critical-thinking, problem-solving and analytical skills
• High level of attention to detail, prioritization, and multi-tasking in a fast-paced environment.
• Live within a drivable distance from our Corporate Albany, OR location
• High speed internet for transactional office activities for times working outside of the