Job Title: Customer Service Manager

Responsibilities:

- Plan, coordinate and optimize daily routes for technicians
- Monitor technician performance and provide inside customer service
- Ensure timely and accurate delivery of services

- Resolve any service issues or customer situations in a professional and timely manner
- Collaborate with other departments to streamline processes and improve efficiency
- Call/Text/Email to confirm all services with customers on a daily basis

- Answer phone & email questions, log and return in a timely manner

Qualifications:
- Previous experience in route management or logistics preferred
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficient in using GPS navigation systems and route planning software

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer competitive compensation and benefits packages. If you are a motivated individual with strong leadership skills, we encourage you to apply for the position of Route Manager.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person