Role: Surge(Processing) Support

9 hour work days/180DCAP
Desired Skills:
Previous Experience working with state governmental agencies as an eligibility specialist
Previous technology adoption project experience in integrated eligibility
Previous field support and/or training experience
Strong interpersonal skills
Ability to maintain resolve under pressure
Exceptional interpersonal skills
Key Responsibilities:
Evaluate data from various electronic and other sources to enter information into a computer- based eligibilty program
Compute benefits base on eligibility determination
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants
Read, understand, apply and explain detailed regulations and policies
Perform basic math functions
Manage time efficiently by establishing priorities in accordance with importance of deadlines.