MedStar Physicians' Billing Services is seeking a highly motivated individual to join our team as Customer Service Representative. The selected candidate will commitment to demonstrating the MedStar Health SPIRIT values of Service, Patient First, Integrity, Respect, Innovation, and Teamwork by providing exceptional customer service in a team-oriented call center work environment. 

This is a REMOTE position working Monday - Friday, 9:30am - 6:00pm.
Candidates must be local to Maryland/DC/VA for equipment pick up and training located at 3007 Tilden Street, NW.

Job Summary - As the primary post-service contact for most all MedStar Physicians' patients, identifies the nature of inquiries, discerns potential implications for other external entities (MedStar and non) and uses multiple internal/external resources, applications and processes to resolve cases. Researches, analyzes and follows up on cases as required. Provides a single point of contact from origin through final resolution for all patient billing, coding, service and insurance concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to enhance the patient experience. Uses appropriate MedStar and MPBS guidelines to make best practice decisions concerning proper resolution of each individual case with special emphasis on building rapport, enhancing the patient experience and service recovery. Is entrusted with an above-average level of system training, access and independence such that over 85% of all patient inquiries will be resolved at the level of this single point of contact. Assists management with the training of new hires. Contributes to and works in an ACD Call Center team environment, mindful of traffic patterns and meeting established standards.