Description

Clinical applications : The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Financial applications : Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software.

As a member of our Client Services team, your job would involve :

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Mentoring co-workers
• Traveling 10-15% of the time

Requirements

• Bachelor's or associate degree preferred and / or applicable training, education, or customer service experience, and / or related military experience
• No specific experience isnecessary; we will train you!
• Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Last updated : 2024-03-26