Functional/Naturopathic Medicine Clinic Administrative Assistant

Company: Medicine with Heart

Pay: $18.00-$21.00/hour based on experience

Location: Lakewood, CO

Vaccination status: Not mandated by our business

Are you passionate about making a positive impact on people's health and well-being? Do you possess exceptional organizational skills and a genuine commitment to patient care? If so, we invite you to join our team at the Medicine with Heart Clinic in Lakewood, Colorado. We are seeking a dedicated Administrative Assistant who embodies our values and mission to help create a world of healthy, happy, and loving individuals while changing the landscape of functional medicine. At Medicine with Heart, we deeply value a team that takes initiative to learn and expand their knowledge. We offer opportunities for career advancement and furthering our staff's educational opportunities in the functional medicine field.

Vision and Mission:

• Vision: Creating a world of healthy, happy, loving people in a world largely affected by chronic diseases
• Mission: Changing the landscape of functional medicine by incorporating effecting Mind/Body approaches for complex chronic illness and optimal health

Job duties include, but are not limited to:

• Answering phones, emails, patient messages, and other office communication
• Speaking with prospective and current patients to schedule appointments and offer information about clinic services
• Navigating lab company portals to order labs for patients
• Supporting practitioners and health coaches with specific patient requests
• Tracking testing kit and supplement inventory in the clinic
• Patient checkouts after visits with practitioners
• Navigating clinic systems including but not limited to: ChARM, G-Suite, Process street, Cliq, Quickbooks, Calendly, ShipEasy
• Learning how to utilize new software and systems when they are introduced to the clinic
• Speaking with lab representatives, supplement companies, and other practitioners and
• Shipping test kits and supplements to patients
• Filling and putting in orders for patient subscriptions
• Providing phlebotomy and intravenous infusion services to patients (training paid for by business if not already trained)
• Social Media Proficiency (not required but highly sought)

Qualities We Seek in Ideal Candidates

• Organizational Skills: Maintain a well-organized and structured work environment to ensure smooth clinic operations
• Attention to Detail: Uphold the highest standards of accuracy and reliability in your work
• Communication Skills: effectively communicate with patients, healthcare providers, and fellow staff members. Sharing with supervisors when there is a challenge in the job and what is needed for additional support
• Patient Care and Empathy: Demonstrate a strong sense of empathy and create a caring and supportive environment for our patients that helps them feel valued and respected.
• Multitasking: successfully manage multiple tasks simultaneously without letting other tasks fall through the cracks while also maintaining composure and efficiency in a fast-paced environment
• Computer Proficiency: Quickly learning the software systems used by the clinic and getting clarification and additional training from management when there is trouble navigating a system
• Problem-Solving Skills: Collaborate with colleagues to find solutions to various administrative challenges while adapting to changing circumstances and proactively contributing to process improvements
• Time Management: Efficiently allocate time to different tasks and prioritize responsibilities
• Teamwork and Collaboration: Work together seamlessly with healthcare providers and other staff members to ensure coordinated patient care. Embracing a team-oriented approach to healthcare administration
• Conflict Resolution: Handle patient complains or conflicts among staff members with transparency and genuine care while striving to find resolutions that prioritize patient well-being and clinic harmony

Additional Opportunities

This position offers the possibility for career advancement within our clinic as we grow and expand our services. These advancements could include moving into health coach roles, developing new programs in the clinic, operations team, management roles, and more.

Applying

In addition to applying through Indeed, we also have a video application. To be considered please also go to this link: https://app.hirevire.com/applications/a618901f-6167-4fca-b411-64d9cc0067d2 and complete this process.

If you are passionate about contributing to Medicine with Heart's Mission, possess the desired qualities, and want to be part of a dynamic team dedicated to improving people's lives, we encourage you to apply. Join us in making a difference in the world of functional medicine.

If you have any additional questions please reach out to the hiring manager at operations@medicinewithheart.com

We look forward to hearing from you!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person