Description

We are looking for Medical Secretaries/Patient Care Assistants (PCA) to join our Team! The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York, and the Medical Secretary/Patient Care Assistant will provide excellent customer service to patients and families in an office setting. This is an on-site position, not eligible for remote work.

Full-time and part-time positions are available at the following locations:

• Main Pediatrics (Buffalo)
• Tonawanda Pediatrics (West Amherst)
• Transit Meadow Pediatrics (East Amherst)
• Western New York Pediatrics (Orchard Park)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative Duties (may include, but not limited to):

• Greet patients and visitors, check-in patients and direct to appropriate waiting areas.
• Ensure all forms, consents, and screenings are completed by patients and/or parents.
• Answer/direct incoming phone calls and retrieve/direct messages from voicemail lines.
• Schedule and confirm appointments; perform follow-up on missed appointments. 
• Compile information and maintain patient record in Electronic Medical Record system.
• Receive and route messages and documents (such as lab results) to appropriate staff. 
• Answer billing questions left on the billing line.
• Confirm insurance eligibility through online verification tools. 
• Collect co-pays and balances, post charges and run reports for end of day balance sheet. 
• Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
• Facilitate patient flow and communicate delays with patients and providers.
• Check-out patients, schedule future appointments, and assist with referral process.

Other Duties (may include, but not limited to):

• Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner.
• Participate in quality assurance/quality improvement programs and activities within the practice setting.
• Attend and participate in required in-service and mandatory meetings for continuous quality improvements. 
• Support change and new programs to improve patient care and staff morale.
• Protect the privacy and security of confidential and sensitive patient information.
• Assist with training and serve as a resource for other staff.
• Perform any other tasks as assigned by the manager, or as directed by a provider.

Requirements

 ESSENTIAL SKILLS

• Enjoy working with infants, children, teens, and young adults. 
• Customer service skills, interpersonal skills, and team player mentality.
• Display empathy, compassion, patience, sensitivity, and understanding.
• Strong communication skills.
• Organizational skills, time management skills, and attention to detail.
• Ability to work well under pressure and remain calm. 
• Flexibility and Adaptability.
• Critical thinking and creative problem-solving skills.
• Demonstrate good judgment and decision-making skills.
• Display initiative, motivation, and a willingness to learn.
• Maintain patient confidentiality and uphold professional ethics. 

 CORE VALUES

•  MHA employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent. 
• One year of experience in customer service, clerical, or reception preferred.
• Basic computer literacy.
• Proficiency with medical record technology.
• MEDENT experience/knowledge preferred.

COMPENSATION: The range of pay for this position is $15.91 - $20.00 per hour

*Starting pay will vary based upon education and experience*